Posted date: Sun, 26th Apr
Location: Singapore
The SM Technologies Support Analyst reports to “SM Technologies Manager” and is part of the team responsible for the support & maintenance of various IT Service Management systems which provide the following capabilities for Optus and Singtel?
• Event Management
• Diagnostics
• User Access Management?
• Job Scheduling?
• Technical Change Management and,
• Asset and Configuration Management?
• Event Management
• Diagnostics
• User Access Management?
• Job Scheduling?
• Technical Change Management and,
• Asset and Configuration Management?
The SM Technologies Support Analyst is primarily responsible for the Event Management and Diagnostic systems. The SM Technologies Support Analyst will act as a liaison to other departments, representing the team on all technical matters related to Event management and related Diagnostics?
Key accountabilities for this role include:
• Successfully deploy software releases and patching in test and production environments including satisfactory code testing and test summary reporting
• Creation of, or contribution to, project deliverables such as application support documentatio?
• Maintain the reliability, availability, performance and security of the Service Management systems meeting agreed Service Levels
• Ensuring appropriate DR documentation is maintained and yearly DR testing is conducted
• Effective communication and liaison with management and peers, both?within and outside the team
• Escalate potential issues and challengers with each of the tool’s operational and technically capability.?Expectation is to work with the Technical Leads in the Team.
• Assisting with Incident and Problem cases and Change management process as part of the team day to day function.
• Participation in a rotating 24x7 operations and on-call support model.
• Successfully deploy software releases and patching in test and production environments including satisfactory code testing and test summary reporting
• Creation of, or contribution to, project deliverables such as application support documentatio?
• Maintain the reliability, availability, performance and security of the Service Management systems meeting agreed Service Levels
• Ensuring appropriate DR documentation is maintained and yearly DR testing is conducted
• Effective communication and liaison with management and peers, both?within and outside the team
• Escalate potential issues and challengers with each of the tool’s operational and technically capability.?Expectation is to work with the Technical Leads in the Team.
• Assisting with Incident and Problem cases and Change management process as part of the team day to day function.
• Participation in a rotating 24x7 operations and on-call support model.
For this Role, the following is expected in addition to the key accountabilities;
• Ability to manage and create monitors using HP Sitescope.
• Implementation, management, and maintenance of monitoring solutions, specifically from HP including BSM, RUM, DIAG, BPM, Openview and Sitescope
• Ability to work with both Windows, Unix (Linux, Solaris, AIX, HPUX), VMS operating environments.
• Ability to apply knowledge of current monitoring and alerting capability to advise and guide delivery and operations teams.
• Ability to work simultaneously across multiple projects, delivering on key project milestones, and communicating effectively with a wide variety of people.
• Participation in Disaster Recovery infrastructure planning, building, and testing.
• Sound knowledge on networking terminology and hardware infrastructure
• Ability to manage and create monitors using HP Sitescope.
• Implementation, management, and maintenance of monitoring solutions, specifically from HP including BSM, RUM, DIAG, BPM, Openview and Sitescope
• Ability to work with both Windows, Unix (Linux, Solaris, AIX, HPUX), VMS operating environments.
• Ability to apply knowledge of current monitoring and alerting capability to advise and guide delivery and operations teams.
• Ability to work simultaneously across multiple projects, delivering on key project milestones, and communicating effectively with a wide variety of people.
• Participation in Disaster Recovery infrastructure planning, building, and testing.
• Sound knowledge on networking terminology and hardware infrastructure
| Job Title | Technologies Support Analyst, Service Management |
| Post Details | |
| Posted By | Singtel |
| Start Date | |
| Salary | |
| Email Address | https://singtel.aqayo.com |
| Category | |
| Job Type | Permanent |
| Location | Singapore |
| City or State | Nationwide |
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