Posted date: Sun, 26th Apr
Location: United Kingdom
To Manage a number of Specialist Teams within the Mobile Data Services on 24/7 basis – Including Telco Packet Core, IP Core, and various Applications and platforms from multiple venders, which provide the connectivity and features our Mobile Data customers enjoy.
During Major incidents, you’ll become an escalation point – both in and out of hours. Responsible to ensure restoration plans are quickly formulated, as well as being able to communicate the impact and restoration plan to all levels (From CTO to Engineer “on the coal face”).
Main Responsibilities
•Provide cost effective 24hr by 365 days a year, a Third line support function for all Mobile Data Services
•Accept new complex IT and Telco based solutions to provide Mobile data network connectivity and access to those Mobile data features offered to our customers
•Virtually matrix manage large multi facet teams to deliver a varying number of key programs
•Motivate the teams to respond to major system problems, and manage effective resolution or temporary expedient, and drive through RCA (Root Cause Analysis) investigations
•Implement and maintain ongoing build programmes for the Smart Metering infrastructure – including administration, patching of production and non-production databases, platform upgrades, tuning, optimization, backups and resource management
•Take ownership of the Technical Review / Operational meetings with other Telefónica UK departments and Key strategic Business partners
•Increase management capability within the S&A team by delegating tasks and responsibilities for others development, and investing time mentoring and coaching to support these
•Control and manage reduction of Mobile Data Services costs, by identifying unique ways to take the business forward, defying conventional wisdom and breaking the mould of what is possible
Key Skills and Experience
•Extensive mobile experience and working knowledge of mobile networks, either in an operator or supplier environment
•Strong and effective people management experience
•Experience of managing complex IT solutions, consisting of multiple platforms/ Applications from multiple vendors
•Excellent influencing and communication skills - to both Technical and Managerial stakeholders
•Has a good understanding of ITIL or similar service management methodologies
•Demonstrate an ability to take personal risks to initiate innovative processes that produce a step change in business performance
•Be highly motivated, open minded and willing to seize opportunities - and encourage and develop the same within your team
•A level of flexibility with regards travel, and working out of hours at short notice
Location: Slough
Grade: PCGT
Closing Date: 7th May 2015
In return for your efforts, you’ll be rewarded in typical Telefónica style: A competitive salary and benefits that you get to choose, including our cycle to work scheme, carbon offsetting, flexible working and childcare vouchers. Great news if you’ve got little ones or other family commitments, or if you want to be more green. And of course you can expect support, recognition and the chance to progress with us.
Telefonica’s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.
Joining Telefónica means opening up a world of freedom, support and possibility. A fascinating world where you’ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.
There’s so much to discover. Your adventure starts here. In return for your efforts, you’ll be rewarded in typical Telefónica style: A competitive salary and benefits that you get to choose, including our cycle to work scheme, carbon offsetting, flexible working and childcare vouchers. Great news if you’ve got little ones or other family commitments, or if you want to be more green. And of course you can expect support, recognition and the chance to progress with us.
Telefonica’s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.
Joining Telefónica means opening up a world of freedom, support and possibility. A fascinating world where you’ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.
There’s so much to discover. Your adventure starts here.
During Major incidents, you’ll become an escalation point – both in and out of hours. Responsible to ensure restoration plans are quickly formulated, as well as being able to communicate the impact and restoration plan to all levels (From CTO to Engineer “on the coal face”).
Main Responsibilities
•Provide cost effective 24hr by 365 days a year, a Third line support function for all Mobile Data Services
•Accept new complex IT and Telco based solutions to provide Mobile data network connectivity and access to those Mobile data features offered to our customers
•Virtually matrix manage large multi facet teams to deliver a varying number of key programs
•Motivate the teams to respond to major system problems, and manage effective resolution or temporary expedient, and drive through RCA (Root Cause Analysis) investigations
•Implement and maintain ongoing build programmes for the Smart Metering infrastructure – including administration, patching of production and non-production databases, platform upgrades, tuning, optimization, backups and resource management
•Take ownership of the Technical Review / Operational meetings with other Telefónica UK departments and Key strategic Business partners
•Increase management capability within the S&A team by delegating tasks and responsibilities for others development, and investing time mentoring and coaching to support these
•Control and manage reduction of Mobile Data Services costs, by identifying unique ways to take the business forward, defying conventional wisdom and breaking the mould of what is possible
Key Skills and Experience
•Extensive mobile experience and working knowledge of mobile networks, either in an operator or supplier environment
•Strong and effective people management experience
•Experience of managing complex IT solutions, consisting of multiple platforms/ Applications from multiple vendors
•Excellent influencing and communication skills - to both Technical and Managerial stakeholders
•Has a good understanding of ITIL or similar service management methodologies
•Demonstrate an ability to take personal risks to initiate innovative processes that produce a step change in business performance
•Be highly motivated, open minded and willing to seize opportunities - and encourage and develop the same within your team
•A level of flexibility with regards travel, and working out of hours at short notice
Location: Slough
Grade: PCGT
Closing Date: 7th May 2015
In return for your efforts, you’ll be rewarded in typical Telefónica style: A competitive salary and benefits that you get to choose, including our cycle to work scheme, carbon offsetting, flexible working and childcare vouchers. Great news if you’ve got little ones or other family commitments, or if you want to be more green. And of course you can expect support, recognition and the chance to progress with us.
Telefonica’s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.
Joining Telefónica means opening up a world of freedom, support and possibility. A fascinating world where you’ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.
There’s so much to discover. Your adventure starts here. In return for your efforts, you’ll be rewarded in typical Telefónica style: A competitive salary and benefits that you get to choose, including our cycle to work scheme, carbon offsetting, flexible working and childcare vouchers. Great news if you’ve got little ones or other family commitments, or if you want to be more green. And of course you can expect support, recognition and the chance to progress with us.
Telefonica’s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.
Joining Telefónica means opening up a world of freedom, support and possibility. A fascinating world where you’ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.
There’s so much to discover. Your adventure starts here.
| Job Title | Support Manager (Mobile Data Services) |
| Post Details | |
| Posted By | O2 UK |
| Start Date | |
| Salary | |
| Email Address | |
| Category | |
| Job Type | Permanent |
| Location | United Kingdom |
| City or State | Slough, Berkshire |
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