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Sunday 27 July 2014

Radio Manager (Radio Specialist Team) Posted by: Singtel Posted date: Sun, 27th Jul Location: Singapore

Radio Manager (Radio Specialist Team)

Posted by: Singtel Posted date: Sun, 27th Jul
Location: Singapore


The successful candidate will be responsible for the following:
  • Manage a team responsible for the health of the 3G/LTE mobile network and ensure all radio related KPIs are constantly met.
  • To troubleshoot complex RF cases in the 3G UTRAN/LTE eRAN, perform root cause analysis.
  • Monitor 3G/LTE radio network resources, and work with business counterpart and project team to forecast, plan and justify for timely expansion.
  • Testing/trialing new radio features and parameters to improve the network quality. Evaluation and justification of features for live implementation.
  • Prime lead to front Ericsson to raise an? resolve trouble report.
  • Evaluating and trialing new access technologies like HetNet/Smallcells, LTE/LTE-A etc
  • Trial & evaluate new technical test tool and solution such as SON, Geolocation.
  • To support the SingTel group in terms of knowledge sharing, technology roadmap planning, process alignment and centralized tender and procurement.





Job TitleRadio Manager (Radio Specialist Team)
Post Details
Posted BySingtel
Start Date
Salary
Email Address
Category
Job TypePermanent
LocationSingapore
City or StateNationwide

Product Manager (Managed Mobility Services) Posted by: Singtel Posted date: Sun, 27th Jul Location: Singapore

Product Manager (Managed Mobility Services)

Posted by: Singtel Posted date: Sun, 27th Jul
Location: Singapore


  • Drive the creation of a portfolio enterprise managed mobility services to upsell and or bundle with core mobile service to our Enterprise customers
  • Work with GTM teams to identify customers’ requirements or trends
  • Lead the productization of new services from concept, business casing, detailed specs, design, implementation and launch, including mapping out associated processes from customer order to delivery
  • Product business owner, with P&L and lifecycle accountability of assigned products
  • Leverage the technologies and capabilities from key vendors or strategic partners to adapt or support SingTel-labeled services.
  • Support client engagement from needs discovery towards a clear business proposition? Lead and work with internal team on solution design and delivery.
  • Proactively participate in account and opportunity reviews, detailing and articulating the needed actionable steps for deal closure.
  • Be the internal trainer to sales and marketing teams on the mobility services





Job TitleProduct Manager (Managed Mobility Services)
Post Details
Posted BySingtel
Start Date
Salary
Email Address
Category
Job TypePermanent
LocationSingapore
City or StateNationwide

Associate Engineer Posted by: Singtel Posted date: Sun, 27th Jul Location: Singapore

Associate Engineer
Posted by: Singtel

Posted date: Sun, 27th Jul

Location: Singapore

    To Support the operations and maintenance of the Maritime VSAT (MVSAT), VSAT/Sat-IP, FleetBand Band (FBB) and ICT services.
    Operations and maintenance of the MVSAT, Sat-IP, FBB and ICT Hubs.
        Proactive Monitoring of all circuits and core network infrastructure for preventive action for the services.
        To support customers requirement for upgrades, complaints and implementation of services.
    To perform operations and maintenance on the satellite earth station equipment such as RF (Radio Frequency) equipment, Baseband Equipment, satellite modems, Up/Down converters, ODU (Outdoor Unit).
    To support projects to improve on workflow and operations the above-mentioned services.
    To provide operation support, co-ordination to assist customers in fault isolation and rectification? Prepare statistical reports of equipment performance and fault reports.
    Experience in system administration and Networking. Able to operate and maintain Window server 2008/2010 and Linux server administration.
    To perform 12 hours shift duties.
    To perform onboard vessel and/or rig installation and troubleshooting.
    Require to travel overseas within short notice.
    Be able to provide support when required after office hours when requested.
    Require to have good understanding IT networking principles and
    To perform duties as and when assigned by his/her supervisor such as driving, briefing of visitors and covering shift duties etc.






Job Title    Associate Engineer
Post Details
Posted By    Singtel
Start Date   
Salary   
Email Address   
Category
Job Type    Permanent
Location    Singapore
City or State    Nationwide

Business Analyst - Mobile Banking Posted by: Singtel Posted date: Sun, 27th Jul Location: Singapore

Business Analyst - Mobile Banking

Posted by: Singtel Posted date: Sun, 27th Jul
Location: Singapore


  • Analyse the business and marketing performance of the Dash products - draw consumer behaviour hypothesis from the data and supplement data with customer insights and articulate how the data reflects consumer behaviour
  • Prepare daily, weekly and monthly management reporting
  • Brief the product and marketing teams on performance and work through viable action plans.
  • Track and monitor action plans





Job TitleBusiness Analyst - Mobile Banking
Post Details
Posted BySingtel
Start Date
Salary
Email Address
Category
Job TypePermanent
LocationSingapore
City or StateNationwide

Engineer (NSI - Prepaid) Posted by: Singtel Posted date: Sun, 27th Jul Location: Singapore

Engineer (NSI - Prepaid)

Posted by: Singtel Posted date: Sun, 27th Jul
Location: Singapore


  • To perform technical study and analysis for new Prepaid services/features and to advise Product Management team on service design and creation.
  • To design and configure prepaid service and business logic in Mobile Prepaid System, and responsible for change and test management?
  • To deploy, integrate and conduct testing for Mobile Prepaid System and Prepaid services, including System Upgrades and Updates.
  • To drive the equipment vendor/solution provider to deliver timely resolutions for System and service problems.
  • To provide advance technical support for Prepaid System, including comprehensive technical study and analysis of impacted areas, investigation & troubleshooting to service problems or customers complaints.
  • To review the service quality and performance of Mobile Prepaid Service periodically.
  • To perform any other duties assigned by the supervisor?





Job TitleEngineer (NSI - Prepaid)
Post Details
Posted BySingtel
Start Date
Salary
Email Address
Category
Job TypePermanent
LocationSingapore
City or StateNationwide

Associate Engineer (Outside Plant Engineering)

Associate Engineer (Outside Plant Engineering)

Posted date: Sun, 27th Jul
Location: Singapore


Planning Job scope:-
  • Access Pegasus system to retrieve and update customer orders
  • Study customer’s requirements
  • Monitor submission and check accuracy of survey sketches by contractors
  • Planning of fiber cables to interconnect between fiber nodes and customer’s required installation sites.
  • Check and approved fiber cables plan drawn
  • Verify project costing and capital expenditures
  • Work with Operations and Field staff to resolve site issues related to fibre plan
  • Assist to perform and manage escalated cases for all planning requirements.





Job TitleAssociate Engineer (Outside Plant Engineering)
Post Details
Posted BySingtel
Start Date
Salary
Email Address
Category
Job TypePermanent
LocationSingapore
City or StateNationwide

IT Analyst

IT Analyst

Posted date: Sun, 27th Jul
Location: Singapore


  • To plan, co-ordinate and liaise with users and the development team on system requirements gathering, documentation, technical evaluation and creating/performing system integration.
  • To perform detailed software and application designing, development and documentation, as well as perform and manage unit and system integration testing, conversion, migration tasks and documentation such conceptual design, detailed design, API specifications and test cases. To work within the timeline for project delivery
Architecture
  • Implementation using Java, J2EE architecture and latest web technologies.
  • End to end platform ownership, covering infrastructure, application, tools, governance process, performance, availability and technical expertise in the Portal domain
  • Solutioning and designing for Portal requirements on Java/J2EE implementation and deployment
Support/Enhancements/Projects
  • Evaluate and map Business Requirements into Systems Requirements.
  • Handling of user queries.
  • Provide SIT/UAT support.
  • Resolve configuration issues and issues related to web application system.
  • Provide onsite deployment and production support.
  • Any other and timely completion of tasks assigned by the Team Leader.
  • Liaise with our vendors on the operations and development work.
Governance and Documentation
  • Perform testing and documentation work.
  • Reviewing functional specifications, designs, solutions with the team mgr.
  • Plan, co-ordinate and liaise with team manager and the development team on system requirements gathering, documentation, technical evaluation for successful system implementation.
  • Perform detailed software and application designing and documentation, as well as manage unit and system integration testing, conversion, migration tasks and documentation such conceptual design, detailed design, API specifications and test cases.





Job TitleIT Analyst
Post Details
Posted BySingtel
Start Date
Salary
Email Address
Category
Job TypePermanent
LocationSingapore
City or StateNationwide

Operations Executive, Business Development, Mobile Commerce

Operations Executive, Business Development, Mobile Commerce

Posted date: Sun, 27th Jul
Location: Singapore


  • Manage multiple project implementations and timelines with vendors and merchants
  • Ensure end-to-end activities for on-boarding, training, deployment are achieved within deadlines
  • Ensure asset management processes are complied with and produce accurate asset tracking and reporting
  • Monthly tracking of project costs and ensure costs are within the allocated budget
  • Handle merchant operationa? issues as part of merchant servicing
  • Produce product usage and performance reports





Job TitleOperations Executive, Business Development, Mobile Commerce
Post Details
Posted BySingtel
Start Date
Salary
Email Address
Category
Job TypePermanent
LocationSingapore
City or StateNationwide

Principal Test Authority - Voice

Principal Test Authority - Voice

Posted date: Sun, 27th Jul
Location: United Kingdom


Leading UK Mobile Network Operator with ambitious growth plans is looking for a Principal Voice Core Test Engineer to lead a team that validates and delivers Voice solutions to an operational environment.
Operating cross-functionally, with multiple external partners, you will be responsible for ensuring the delivery of an outstanding network experience required by our brand.
Operating cross-functionally, with multiple Test, Design and Operations teams as well as our key delivery partners you will be accountable for ensuring the delivery of an outstanding network experience required by our brand.
Already operating at a experienced Engineering level, you'll be able to draw on your track record of success and use your technical and/or operational experiences to help shape our success. Your approach will be customer focused and aligned to the commercial goals of the business. You'll also drive our values in your day to day technical and operational decision making.
Your role encompasses the validation and integration activities of the "as is" and "future" network (redesign/add, change and/or increase the networks services and resources for capacity, features and functionality). As part of a team, you will work with functional stakeholders to ensure that the right responsibility levels are established - working to exercise influence without direct authority.
The candidate requires solid technical knowledge in principles and concepts of Service Control together with an understanding of messaging service including SMS, MMS and voicemail with good cross functional working skills to develop and support close working relationship with the other network (Data Core, Voice Core, and Radio) domains within CTO, CIO and program functions to drive and achieve the objectives set for the Network Test and Integration Team.
Leading a team of engineers and reporting to the Head of Test and Integration, this role will be the validation lead accountable for the Testing Lifecycle of the 3G Voice Core and IMS domain. Working closely with the design and operations teams, you will champion the validation and integration delivery aspects of high quality, scalable and cost effective solutions in support of business initiatives whilst maintaining high levels of customer experience and network perception. This shall include the transition through design, validation and delivery to Operations. Manage the technical leadership relationship with internal and external key technology suppliers to understand and influence their roadmap to support the resolution of issues and delivery of functionality in support of business goals and best in class end-to-end customer solutions. This role will be accountable for the validation processes required to test changes to technical systems , applications, services and elements within the Voice Core Domain on the test and live networks in accordance with the ITIL initiatives adopted by the wider business organisation. Working with internal stakeholders this role will accountable for the operational integrity of the elements and systems within the domain providing timely issue resolution to support other validation programs. You will also be accountable for the development of processes to operationally manage those elements and systems within the test network. Working with the project management function you will drive the delivery of projects under your control while managing and monitoring the time dependant benefits and budget utilisation against capex and opex targets. People are our most important asset and this role will be responsible for the development of the people you manage to help realise individual and team performance potential.Accountable for the validation of Voice Designs prior to deployment into the Production environment using established test network processes using standalone test methods and performance test equipment.Working with internal and external stakeholders you will be accountable for the coordinated production of high quality test plans that drive our validation programs.Accountable for all the test artefacts needed to validate a program including test strategy, test plans, issue management and test reporting for the domain. You will be a test lead working with industry leading network equipment to execute tests and gather evidence for test failures, defects and test network faults.Accountable for the operational management of the test network for the Voice and IMS domain, including the definition and documentation of day to day operational processes to maintain the health of the test bed.Accountable for the operational integrity of the test network to ensure issues and faults are resolved to minimise impact on other running test programs. Our people are our most important asset and this role will be responsible for the development of the people in your team to ensure we realise individual and team performance potential.Must Have:
Working knowledge of the 3G and/or IMS voice core networkA demonstrable understanding of signaling and Call flows within the CS and /or IMS network.Good understanding of IP and associated protocols and its uses in the voice core network.Good understanding of Core Network Operational Support Systems and processes.Demonstrable knowledge of the testing lifecycle - experience a real benefit.Good analytical, troubleshooting and problem solving skills.Experience of deployment of key network systems through the delivery lifecycle from initial design to full operational handover.Vendor management skills and experience.Project and Design lifecycle understanding.Proven experience of motivating people and teams to drive outcomes.Nice to Have:
Good working knowledge of NSN SDM Product.Up to date understanding of the LTE network as well as key associated technologies and functionality including IMS, RCSe, VOLTE and CSFB.Working knowledge of IP networksExperience of working with NSN/Samsung/Mavenir core network systems.Ability to travel and work from remote locations on a regular basis.Time served experience in 2 of the following work areas: design, test or operations.Educated to degree or higher vocational education level in a Telecommunications or network discipline.

Job TitlePrincipal Test Authority - Voice
Post Details
Posted ByThree UK
Start Date
Salary
Email Address
Category
Job TypePermanent
LocationUnited Kingdom
City or StateReading

Service Desk Shift Lead

Service Desk Shift Lead

Posted date: Sun, 27th Jul
Location: United Kingdom


Three has taken direct control of a number of outsourced operational functions in order to help us realise our brand ambitions faster. The Service Desk plays a critical role in Three's operational landscape and the establishment of the new team is underway.
The Service Desk is the 24x7 single point of contact for all internal and external customers and is responsible for the interface into ICT & Network Operations for all incidents and service requests.
Three has engaged a number of managed service partners who work collaboratively with a variety of in-house functions to deliver the exceptional level of service that Three demand. This multi-party environment is both fast paced and challenging and provides an excellent opportunity for those looking to embark on a career in Network & IT Operations.
The Service Desk is part of the wider Service Operations function providing a 24x7 cover alongside our Incident Management team based in our Reading Operations Centre.
The team will consist of 25 full time employees led by the Service Desk Manager, there will be 5 Shift teams providing 24x7 cover with an additional core team of 4 supporting business hours Monday to Friday.
In addition to owning the customer relationship the Service Desk is responsible for managing the E2E service level performance across all operational partners. The role carries KPI targets against performance and quality which are needed to maintain a balance and represent the aspirations of the Three Brand.
The Shift Lead is responsible for motivating the on shift analysts and driving team performance and quality ensuring correct levels of resource and support are available at all times. A comprehensive hand-over is expected between Shift Leads both at the beginning and end of shift.
As a member of a newly established team there is a wonderful opportunity to help influence how the function operates, ensuring best practice processes are adopted and developed. Maintain and manage the Single Point of Contact for Operations
Provide guidance, support and motivation to the on shift analysts to assure and deliver a high quality professional service Ensure a prompt and professional response to all types of enquiries into the Service Desk (Telephone Calls, Tickets and Emails) Support impact analysis on all Incidents and Service Requests reported into the Service Desk, ensuring the correct priority is assigned Manage escalations as per Standard Operating Procedures (to escalate to Incident Manager, Problem Manager, Head of Service Assurance) Facilitate the restoration of incidents through careful 1st line diagnostics and timely assignment of tickets to the relevant resolving groups Manage E2E Service Level performance across all operational partners via Jeopardy Management process Contribute to continuous service improvement to meet changing business needs Ensure a comprehensive hand-over takes place at both beginning and end of shift Support the co-ordination of planned outages in co-ordination with other Operations groups Support device testing / fault replication support for voice and data services Ensure operational teams adhere to Three's quality standards within the IT Service Management toolsetMust Have:
Experience in a fast paced operational environment
Excellent leadership, communication and organisational skills Successful at developing and managing relationships across all organisational levels A logical approach to problem solving and great attention to detail Ability to motivate and inspire a team, acting as a role model for our brand values Working knowledge of Microsoft packages (Excel, Power Point, Word) Familiar with ITSM tool sets (i.e. Remedy)Nice to Have:
ITIL Qualified (Foundation) Degree / HNC Level Qualification Experience of ICT / and or Mobile Network Technologies Management experience in a matrix organisation

Job TitleService Desk Shift Lead
Post Details
Posted ByThree UK
Start Date
Salary
Email Address
Category
Job TypePermanent
LocationUnited Kingdom
City or StateReading

Signalling Core Design Senior Engineer

Signalling Core Design Senior Engineer

Posted by: Three UK Posted date: Sun, 27th Jul
Location: United Kingdom


Three has ambitious growth plans and is looking for a Signalling Core Design Engineer to work in a design and delivery environment.
Operating cross-functionally, with multiple internal network & IT teams, you will be responsible for design and delivery of platforms and services ensuring that quality standards are met.
Already working in an engineering environment, you'll be a technical leader, able to drawn upon your track record of success and use a wide range of technical and operational experience to help shape our success.
Your approach will be customer focused and aligned to the commercial goals of the business.You'll also drive our values in day to day technical and operational decision making.
Your role encompasses all aspects of the design and delivery of the current and future networks (redesign/add, change and/or increase the networks services and resources for capacity, features and functionality). Whilst you'll act as a primary point of technical accountability, you will work with functional stakeholders to ensure that the right responsibility levels are established -working to exercise influence without direct authority.
You have a tried and tested ability to manage conflicting technical priorities and identify innovative solutions. A flair for technically leading the delivery of high performing solution is essential.
Reporting to the Principle Technical Design Authority for Subscriber Management &Signalling, you will be responsible for the design and delivery of signalling and subscriber solutions within your domain.
-Working with various stakeholders your role will be to define requirements and based on that design and deliver new platforms and services for your area of expertise.
-Work closely with other design teams to ensure that impact of your change is assessed and captured in the design phase.
-Responsible and accountable for the capacity management of your domain you will provide innovative solutions to ensure cost effective growth.
- Working closely with the architecture teams, you will champion the design and delivery of high quality, scalable and cost effective design solutions in support of business initiatives whilst maintaining high levels of customer experience and network perception.
-Technically lead your project and support the delivery of all domain solutions through transition including high level design, detailed design, validation and delivery to Operations.
-Support the design and delivery process with key suppliers to understand and influence their approach to deliver best in class end-to-end customer solutions.
-Provide design support to operations as and when required.
Responsible for the design (HLD & DLD) as well as the technical delivery of Signalling core solutions on NSNs DX 200 SRRi, hiS700 and SDM products.
- Responsible for capacity management of the network elements and interfaces within your domain.
- Responsible for the production and management of all design documentation for the domain at a system and element level including HLD's, DLDs, Impact assessments, Technical requirement specifications, etc.
- Responsible for the technical co-ordination of cross functional delivery teams including network (RAN, Transmission, IP, Service Layer, CS, IMS & VoLTE) and IT delivery specialists (SPML, SOAP, LDAP) to enable the delivery of Mobile circuit core design solutions.
- Responsible& accountable for the technical delivery of innovative on time cross domain and cost effective solutions for the mobile circuit core network ensuring no capacity bottlenecks affect the customer experience.
- Input to delivery plans to ensure that capabilities are delivered to requirements, on time and without negative impact to the service and business KPIs.
- Be a key escalation point for operational and validation issues and co-ordinate vendors and internal teams to formulate action plans to resolve technical design, test and operational issues (defect and performance).
Must Have:
Good working knowledge of 3G Mobile Circuit Core elements and associated interfaces,including key protocols e.g. Sigtran, SIP, BICC, MAP, Diameter, CAP and INAP.
Good working knowledge of 3G & 4G networks on an end to end basis.
Good working knowledge on some of the following NSN core equipment: DX 200i (MSS, SRRi),hiS700, SDM.
Working design experience on core networks incorporating NSN Circuit Core equipment: MSS,HLR, SRRi, SDM, hiS700, MNP.
Working experience in high level and detail designs, technical requirement specifications,impact assessments,design and deployment experience of key network systems through the full delivery life cycle from initial design to full operational handover.
Good understanding of Operational and Business support systems.
Good practical skills in troubleshooting and fault resolution on an end to end basis.
Ability to motivate small to medium sized teams.
Vendor management skills and experience.
Project life cycle understanding.
Nice to Have:
Up to date understanding of the LTE network as well as key associated technologies and functionality including IMS, VOLTE and CSFB.
VoIP deployment experience
Knowledge of IP networks, preferably with experience with the prime IP vendor equipment
Educated to degree level in a Telecommunications discipline.

Job TitleSignalling Core Design Senior Engineer
Post Details
Posted ByThree UK
Start Date
Salary
Email Address
Category
Job TypePermanent
LocationUnited Kingdom
City or StateReading

Technical Authority - LTE RF Design and Planning

Technical Authority - LTE RF Design and Planning

Posted by: Three UK Posted date: Sun, 27th Jul
Location: United Kingdom


Three is a leading UK Mobile NetworkOperator with ambitious growth plans is looking for a LTE Planning andOptimisation Technical Lead to join a team of experienced engineers responsiblefor the delivery of the planning, performance and optimisation of the LTEnetwork.
Already operatingat a Senior or Principal level, you'll be a technical leader, able to draw uponyour track record and use a wide range of technical experience to help shapeour success. Your approach will be customer focused and aligned to thecommercial goals of the business. For us, best in class network solutions do notmean following others. We consider network performance and technical capabilityto be an enabler for growth - and that means fresh thinking. You'll also driveour values in day to day technical decision making.
Working alongside internal business functionsand interfacing with the Managed Service Partner and RAN equipment vendors, youwill be a technical lead; designing new and innovative ways to get the best outof three's network, as well as defining new processes and procedures.
You will achieve the highest levels of customerexperience and work cross functionally to ensure the performance of thesesolutions is optimised and meet operational KPIs.
You'll also be a talented manager of technical changeand innovation, you have a tried and tested ability to manage conflictingpriorities and identify innovative solutions. A flair for developing highperforming technical solutions is essentialReporting to the LTE RF Design and Planning Manager, you will provide technical expertise and leadership in technicalsubject matters. You will set the strategy and direction for a breadth ofsolutions, associated tools, technologies and processes to support current andfuture business requirements.
Working closely with the RAN Service DesignTeams you will champion the design and delivery of high quality, cost effectivesolutions in support of business initiatives whilst maintaining high levels ofcustomer experience and network perception.
You will managethe technical relationship with key technology suppliers to understand andinfluence their product roadmap to support business goals to deliverbest-in-class customer focused solutions.
Your previous experience will be from a Network Operator, ServiceProvider or Vendor. You will have excellent practical knowledge of RAN systems,preferably LTE although candidates with previous 3G experience can takeadvantage of Three's LTE specific training.
LTE Radio Planning - Provide optimal LTE radio plans based on a number of scenarios. Adapt existing thinking from RAN design teams to apply to an accurate radio plan. LTE RF Optimisation - Responsible for the management of physical radio optimisation. Interworking with the 3G network, to deliver the best 4G network experience for Three's customers. Cross Functional Engagement - Working with internal RAN Design teams, our Managed Service Partner, RAN Vendors and our Shared 3G MORAN Network Partner. Effective Solution Delivery - Delivery of best-in-class radio solutions, to budget and on time. Operational Assurance - Provide ongoing support to cross-functional operational teams to ensure capacity and in-life performance of solutions is optimised and meet operational KPIs Vendor Management - Develop effective and mutually-beneficial relationships with our Radio Network Vendor. Attend Meetings/Forums - Technical expert, enforcing business objectives with internal and external teams. May be required to attend meetings at 3rd party and vendor offices in the UK.Must Have:
Strong Radio Planning and RF Optimisation experience in a Senior or Principal role Experience of working in a fast paced, delivery focused team, potentially working for an operator, MSP or vendor Demonstrable experience and/or expert knowledge in the following: Radio Planning Prediction Tools Optimisation Techniques Technical/KPI Reporting GiS Tools, such as Mapinfo Performance Improvement based on KPIs Desire to coach junior team members and act as a subject matter expert. Demonstrate ability to be adaptable and learn as LTE technology grows. Ability to make decisions based on previous experience, as well as design guidelinesNice to Have:
Qualified in a Engineering or Telecommunications discipline, preferably to degree level Experience of LTE systems, planning, optimisation and interworking with 3G Business Skills /Personality
Experience of working cross-functionally across a diverse range of business functions Articulate and good at explaining technical detail in simple non-technical terms to stakeholders Effective and persuasive communicator with confidence to communicate at all levels Experience of proactively managing risk and engaging at the appropriate level to resolve complex issues and bottlenecks whilst owning the solution Manage own time effectively and prioritise several activities simultaneously to deliver to agreed timescales Self motivated, delivery focused individual who takes responsibility and willing to go into the details of needed Sees the bigger picture and distinguish the important and urgent Understanding of key business drivers, including marketing and financial objectives

Job TitleTechnical Authority - LTE RF Design and Planning
Post Details
Posted ByThree UK
Start Date
Salary
Email Address
Category
Job TypePermanent
LocationUnited Kingdom
City or StateReading

RAN LTE Planning Engineer

RAN LTE Planning Engineer

Posted by: Three UK Posted date: Sun, 27th Jul
Location: United Kingdom


Three is a leading UK Mobile Network Operator with ambitious growth plans is looking for a LTE Planning and Optimisation Engineer to join an experienced team responsible for the delivery of the planning, performance and optimisation of the LTE network.
Already operating at Engineer level, you'll be an excellent technician, able to draw upon your track record and use a wide range of technical experience to help shape our success. Your approach will be customer focused and aligned to the commercial goals of the business. For us, best in class network solutions do not mean following others. We consider network performance and technical capability to be an enabler for growth - and that means fresh thinking. You'll also drive our values in day to day activities, supporting Senior Engineers within the team.
Working alongside internal business functions and interfacing with the Managed Service Partner and RAN equipment vendors, you will follow new and existing procedures to identify and diagnose potential performance improvements and customer affecting issues.
You will achieve the highest levels of customer experience and work cross functionally to ensure the performance of these solutions is optimised and meet operational KPIs.

You have a tried and tested ability to manage conflicting priorities and identify innovative solutions. Adaptability and the ability to work to tight timescales is essential.
Reporting to the LTE OptimisationTechnical Authority, you will provide expertise in technical subject matters.You will implement the solutions and processes defined by the Design Teams andthe Technical Lead to support current and future business requirements.
Working closely with the RAN ServiceDesign Teams you will deliver high quality, cost effective solutions in supportof business initiatives whilst maintaining high levels of customer experienceand network perception.
You will work withour key technology suppliers to understand and influence their product roadmapto support business goals to deliver best-in-class customer focused solutions.
Your previous experience will be from a Network Operator, ServiceProvider or Vendor. You will have excellent practical knowledge of RAN systems,preferably LTE although candidates with previous 3G experience can takeadvantage of Three's LTE specific training.
LTE Radio Planning - Taking guidance from Senior Engineers and Technical Leads to implement radio plans in line with business requirements LTE RF Optimisation - Responsible for the implementation of physical radio optimisation changes. Interworking with the 3G network, to deliver the best Ultrafast network experience for Three's customers. Cross Functional Engagement - Working with internal RAN Design teams, our Managed Service Partner, RAN Vendors and our Shared 3G MORAN Network Partner. Effective Solution Delivery - Delivery of best-in-class radio solutions, to budget and on time. Operational Assurance - Provide ongoing support to cross-functional operational teams to ensure capacity and in-life performance of solutions is optimised and meet operational KPIs Must Have:
Radio Planning and RF Optimisation experience in a Engineer role Experience of working in a fast paced, delivery focused team, potentially working for an operator, MSP or vendor Demonstrable experience and/or knowledge in the following: Radio Planning Prediction Tools Optimisation Techniques Technical/KPI Reporting GiS Tools, such as Mapinfo Performance Improvement based on KPIs Demonstrate ability to be adaptable and learn as LTE technology grows. Ability to make decisions based on previous experience, as well as design guidelinesNice to Have:
Qualified in a Engineering or Telecommunications discipline, preferably to HND/Degree level Experience of LTE systems, planning, optimisation and interworking with 3G Business Skills /Personality
Experience of working cross-functionally across a diverse range of business functions Articulate and good at explaining technical detail in simple non-technical terms to stakeholders Effective and persuasive communicator with confidence to communicate at all levels Experience ofpro-activelymanaging risk and engaging at the appropriate level to resolve complex issues and bottlenecks whilst owning the solution Manage own time effectively and prioritise several activities simultaneously to deliver to agreed timescales Self motivated, delivery focused individual who takes responsibility and willing to go into the details of needed Sees the bigger picture and distinguish the important and urgent Understanding of key business drivers, including marketing and financial objectives

Job TitleRAN LTE Planning Engineer
Post Details
Posted ByThree UK
Start Date
Salary
Email Address
Category
Job TypePermanent
LocationUnited Kingdom
City or StateReading

Technical Authority RAN Field Trials

Technical Authority RAN Field Trials

Posted by: Three UK Posted date: Sun, 27th Jul
Location: United Kingdom


Leading UK Mobile Network Operator with ambitious growth plans is looking for a RAN Field Trials Technical Authority. Operating cross-functionally and at a senior level, with multiple Managed Service partners, you will be accountable for ensuring the best in class Field trails solutions & performance to support our Brand Values.
Your main role encompasses leading the Field Trials activities of the "future" network ensuring Field Trials results and KPIs follow design strategy to allowed smooth transition to network operations. Whilst you'll act as a primary point of accountability, you will work with functional stakeholders to ensure that the right responsibility levels are established.
Already operating at senior level, able to draw upon your track record of success, your approach will be aligned to the commercial goals of the business. For us, best in class network solutions does not mean following others, we consider network performance and technical capability to be an enabler for growth - and that means fresh thinking. You'll also drive our values in day to day decision making.
You'll also be a talented manager of change, you have a tried and tested ability to manage conflicting priorities and identify innovative solutions. A flair for leading and developing high performing team solutions is essential.
Reporting to the Principal Technical Authority for the RAN field Trials, you will provide leadership and the technical expertise during the trial phase.
Working closely with RAN Design, Capacity and Optimisation teams you will drive the technical steering trials focusing on performance KPI's, user experience and network perception. You will champion the design by delivering, scalable and cost effective high quality testing solutions within agreed timescales.
Field Trial Authority - Leading a drive test team you will be responsible for the system, tools and process required for validating Field trails according to design and business requirements.Cross Functional Engagement - Lead effective solutions across- various functional delivery teams, Managed Service Partner and 3rd party vendors to ensure e2e solutions are delivered on time and meet operational acceptance criteria.Operational Assurance - Provide ongoing support to cross-functional operational teams to ensure capacity and in-life performance of solutions is optimised and meet operational KPIs.Technology Strategy - Keep abreast of new technical developments; generate new and innovative ideas and concepts to support business roadmap and strategy. Being the Technical Subject Matter Expert, responsible for setting standards across Field Trials team accountable for the compliance with regulatory, industry and business policies.Effective Solution Delivery - Delivery of best-in-class design solutions, to budget and on time.Vendor Management - Be a key escalation point for defects and operations issues. Develop effective and mutually-beneficial relationships with our Radio Network Vendors.Must Have:
Strong RAN Field Trials and Performance experience in a Senior or Principal role.Experience of solving and end-to-end design challenges that have significant interaction between multiple systems and domains.Demonstrable experience and/or expert knowledge in?the following: 3G & 4G architecture 3G and 4G RRM, Transport and Interface Design 3GPP standards, RRM.Basic IP transport and QoS knowledgeTechnical/KPI ReportingGiS Tools, such as Mapinfo Performance Improvement based on KPIsAdvance programming & Excel skills, sql..Experience of technical Vendor ManagementExperience of programme and project management principlesProven track record of leading, coaching and developing high performing team.Good to Have:
Qualified in a Engineering or Telecommunications discipline, preferably to degree level.Experience of LTE systems, testing, design or deployment.Experience with NSN 3G RAN Performance and KPIs.Business Skills / Personality
Experience of working cross-functionally across a diverse range of business functions.Articulate and good at explaining technical detail in simple non-technical terms to stakeholders. Effective and persuasive communicator with confidence to communicate at all levels.Experience of proactively managing risk and engaging at the appropriate level to resolve complex issues and bottlenecks whilst owning the solution.Manage own time effectively and prioritise several activities simultaneously to deliver to agreed timescales.Self-motivated, delivery focused individual who takes responsibility and willing to go into the details when needed.Ability to see the bigger picture and distinguish the important and urgent.Understand key business drivers, including marketing and financial objectives.An individual who can influence others because people trust, respect them and find them approachable.Someone who will naturally inspire others with their energy, communication and commitment to what has to be achieved.

Job TitleTechnical Authority RAN Field Trials
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Posted ByThree UK
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Job TypePermanent
LocationUnited Kingdom
City or StateH3G Reading - GBM

Senior CS Core Databuild Engineer

Senior CS Core Databuild Engineer

Posted by: Three UK Posted date: Sun, 27th Jul
Location: United Kingdom


Leading UK Mobile Network Operator is looking for a Senior Mobile Circuit Switch Core Databuild engineer. The Core Databuild Team are responsible for change / work flow for the day to day operation of the Mobile Circuit Switch Core Network.
Already operating at Senior Engineering level you'll be able to draw on your track record of success and use your technical and /or operational experiences to produce databuilds / datafill to configure the 3 production network.
Your role will encompass the coordination and delivery of data to enable the optimization of network features, products and services in line with business requirements. You will be expected to work with functional stakeholders to deliver changes in a planned and controlled manner ensuring minimal impact to network services.
Your approach will be customer focused and aligned to the goals of the business. For us, best in class network solutions does not mean following others, we consider network performance and technical capability to be an enabler for growth - and that means fresh thinking. You'll also drive our values in day to day decision making.
The candidate requires exceptional cross functional working skills to develop and support close working relationship with internal and external teams.
This role will focus on the CS Core Network elements consisting of NSN MSSu, L-MGW, HIS700, HLR & SDM (HSS, EIR, MNP).Reporting to the CS Data Management Principal Engineer, you will be part of a team responsible for ensuring that the integrity of Three's voice networks are maintained in the most efficient and effective manner.
You will:
Work closely with the design teams and the managed service partner to deliver planned network changes.Review and provide feedback on Design documentation.Help develop and support members of the team.Plan and coordinate the Configuration Management and Deployment Management changes of systems, applications, services & products for the domain on the test and live networks (UK and ROI).Review and refine processes and procedures in order to deliver high quality, scaleable and cost effective configuration in support of business iniatives whilst ensuring network performance and customer experience.Accountable for the technical delivery of solutions for 3's Mobile Circuit Core networks through:
Preparation and application of configuration data for both new and existing elements in the network.Creation of records including Databuilds and data scripts.Review Designs, Databuilds data scripts prior to implementation to ensure that input errors are kept to a minimum Working closely with other departments to support optimisation activities and data related incidents.Act as a central point of reference for Databuild / datafill queries.Performing audits of network configuration.Review technical processes & procedures.Production and support of reporting / measurementsMust Have:
Good mobile telecoms Integration, configuration or commissioning background.Good technical knowledge of 3G telecommunication networks.Solid IT (PC, Unix and Networking) and Telecommunication skills.Experience of the Nokia-Siemens Circuit Switching Environment and products (prefebaly Network configuration experience)Shall be able to demonstrate an understanding of end to end configuration including SS7, SIP, BICC, SIGTRAN.Nice to Have:
Experience of the commercial deployment of LTE, which could include design, test and/or deployment.Experience of working with NSN/Samsung core network systems.Experience with NSN CS elements including MSSu L-MGW, HIS700, HLR & SDM (HSS, EIR, MNP).Educated to degree level preferably in a Telecommunications discipline.

Job TitleSenior CS Core Databuild Engineer
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Posted ByThree UK
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Job TypePermanent
LocationUnited Kingdom
City or StateReading - GBM

Compliance Specialist Posted date: Sun, 27th Jul Location: United Kingdom

Compliance Specialist

Posted date: Sun, 27th Jul
Location: United Kingdom


You'll be joining the Risk & Security team in the fastest growing UK mobile operator; a team with a clear vision to deliver a safe experience of our brand for our customers, our people and our shareholder. You will be reporting into the Compliance Manager and will be responsible for working with stakeholders throughout the organisation in evaluating and driving compliance against legal and regulatory obligations through a combination of risk assessment, operational audit reviews, project assurance and other ad hoc project reviews.
This role is key in driving required changes across our organisation, including Manager Service Partners and 3rd Parties, to ensure that we continually meet all legal and regulatory obligations.
We want someone with practical audit or compliance experience, easy to do business with, an approachable and trustworthy individual, capable of creating relationships and rapport at all levels, with a keen eye for detail to ensure that risks and resilient solutions are identified, managed and proven fit for purpose, in an appropriate way for Three.This role will include working to an agreed compliance plan and managing all agreed recommendations throughout our multi-channel business.
The role will involve working closely with a number of internal stakeholders covering all areas of the business to assist them in the identification of compliance gaps and required changes. It may also involve interaction with our Managed Service Partners and external vendors, conducting assurance reviews to confirm they are adhering to our control standards and policies. - Be a team player
- Working to the agreed compliance plan
- Managing the planning, performance and report delivery of agreed assignments right across our business
- Ensuring delivery of the end to end audit/compliance process to professional standards
- Building and maintaining close cross functional working relationships with stakeholders and senior management teams
- Assisting in the development of initiatives and programmes to drive agreed recommendations to enhance and maintain required compliance levels
- Assessing and testing compliance against legal and regulatory requirements
- Working with existing multi-channel teams to enhance existing audit and compliance activities
This role requires travel across the UK and abroad.Must have:
Proven and demonstrable audit and compliance experience in a multi-channel environment Adaptability to differing working practices whilst delivering expected assurances and deliverables. Self-motivated, flexible and be able to work independently Applies common sense to working practices and recommendations Effective communication and listening skillsLegal & Regulatory audit, compliance experience within Telecommunications or Financial ServicesNice to Have:
Professional Audit and/or Compliance certificationsKnowledge of consumer and data protection regulatory practice.An understanding of regulatory practice and a working knowledge of information security compliance

Job TitleCompliance Specialist
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Posted ByThree UK
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Job TypePermanent
LocationUnited Kingdom
City or StateMaidenhead

Major Incident Manager

Major Incident Manager

Posted date: Sun, 27th Jul
Location: United Kingdom


Three has decided to take direct control of a number of outsourced operational functions in order to help us realise our brand ambitions faster. The Incident Management team plays a critical role in Three's operational landscape and is undergoing significant change in the coming months.
Incident Management is responsible for the stability and availability of Three's ICT, Infrastructure and Network Technology around the clock. The Incident Manager must demonstrate absolute control of any live incident, articulating progress and key risks to key stakeholders in a confidence inspiring manner. The creation of this new team provides an ideal opportunity for an individual to help influence and shape both the role and team around them.
Three has engaged a number of Managed Service Partners, who work collaboratively with a variety of in-house functions to deliver the exceptional level of service that Three demand. This multi-party environment is both fast paced and challenging and provides an excellent opportunity for those looking to develop their career in Network & IT Operations.
Incident Management plays a critical role within the wider Service Management function providing 24x7 cover alongside the Service Desk and off-shore Front Office ICT and Network operations functions.
The Incident Management Team works on a shift pattern that offers flexibility to the business, while providing team members with valuable access to on-site management, project and technical teams. This allows the team to grow in experience and gain exposure to other areas of the business. An overall flexibility to shift work is a necessity in this role.
The Major Incident Manager will be the escalation point on shift for the business and internal Service Management teams and will be responsible for maintaining the quality of business communications and reporting.
The team of 6 Major Incident Managers reporting to the Incident Management Team Manager is responsible for all Disaster Recovery, Business Continuity, Major Incident, P1 and VIP incidents against agreed SLAs, whilst fully supporting the Incident Management and Service Desk teams where necessary. Provide leadership and direction during Disaster Recovery, Business Continuity, Major Incident, P1 and VIP incidents. Demonstrate absolute command and control, whilst maintaining an overall incident perspective and ensuring the Incident Management processes are followed,
Deliver results and achieve SLA/KPI performance by focusing on effective cross functional team working, Co-ordinate/facilitate the communication process as well as the escalation process during the course of all Disaster Recovery, Business Continuity, Major Incident, P1 and VIP incidents, Proactively monitor incident resolution, analyse and highlight trends and root causes to the Service Desk Manager, Problem Manager and/or relevant support teams, Produce clearly written Post Incident reporting within agreed SLAs, assisting with Problem Management initiated review sessions where possible, Compile and publish weekly/monthly operational incident reports detailing high profile outages, 24/7 SPOC (Single Point Of Contact) for Business and Customer escalations relating to high profile events, Escalation point for internal escalations from Operations Management, and wider Service Management community, Act as the OOHs (Out Of Hours) Change Manager, Champion Three's quality standards and Service Management processes ensuring compliance across all operational teams.Must Have:
Extensive experience in a fast paced Operations environment working within an ITIL framework with a solid understanding of the Incident Management process,
Strong analytical capabilities, highly organised and excellent relationship management skills, Energetic and pro-active with a "can-do" attitude, Experience of ITSM tool sets, preferably BMC Remedy, Proven ability to engage and partner with senior stakeholders across any number of business functions, Rational and calm under pressure.Nice to Have:
ITIL Qualifications, Degree Level Qualification,Experience of ICT / and or Mobile Network Technologies.

Job TitleMajor Incident Manager
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Posted ByThree UK
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Salary
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Job TypePermanent
LocationUnited Kingdom
City or StateReading

IP Engineer Posted date: Sun, 27th Jul Location: United Kingdom

IP Engineer

Posted date: Sun, 27th Jul
Location: United Kingdom


Three is undergoing a period of significant transformation in the provision and management of IT and Network services.
Three's Business Operations function is responsible for ensuring the effective end to end support across IT Infrastructure, IT Applications, Business Intelligence, Core and Radio Network domains.
We are looking for the right person to join our IP Support team to ensure that we consistently maintain a high quality of service availability for our customers.
Reporting directly to the IP and Security Manager, the individual will be required to play an important role in providing technical support as well as contributing to the operational development activities of the team as a whole.
Working within the wider Back Office support team you will be responsible for supporting the IP network infrastructure serving the customer mobile network.You will provide operational control and maintenance of IP equipment supporting key end customer services including, Mobile Broadband, Billing, Provisioning, CRM, Retail, Content Delivery, Mobile Packet Core, Contact Centre and Production / Corporate data networks.To provide out-of-hours on-call support cover as part of the 24x7 on-call rota.Integrate new services and infrastructure to support the evolution of mobile network services in a highly adaptable and cost effective manner.Maintain high levels of service continuity on IP devices for both internal and external customers, with a strong focus on end-to-end serviceTo provide 3rd level technical support for IP equipment from vendors inc. Cisco, Juniper and HuaweiTo troubleshoot logged faults in order to accurately isolate the cause, taking corrective action to minimize the impact of faults when they occurTo liaise with vendors where necessary in order to resolve vendor relates issues and monitor progress through to resolutionSupport the implementation of new equipment, and the ongoing maintenance and configuration of existing systemsSupport project deliveries from engineering, review design documentation, implement solutions, and subsequently deploy configuration changes to the live environmentDocument and refine standard operating proceduresDevelop and refine best practice and standard processes that improve the management of the security infrastructure.Build good working relationships with staff from all areas of the business to consistently achieve the best results.Must Have:
Technical competenciesHands-on experience with Cisco IOS and platforms including Nexus,7600, 6500, 3750Hands-on experience with Juniper JUNOS and platforms such as MX960, M320, EX9214, E4500, EX4200Hands-on experience with Huawei NE40 platformsHands on experience with Cisco ACE and CSM load balancer productsAble to provide in-depth analysis of network traffic using traffic analysis tools such as WiresharkA good understanding of routing protocols, including RIP, OSPF, IS-IS, BGP, MPLSA good understanding of high availability switching and routing environments including HSRPA good understanding of TCP/IP technologies such as DNS, SNMP, HTTP, HTTPsA good understanding of operational best practisesBehavioural competenciesHigh level of self-motivationExcellent communication skillsFlexibility in approach to workWillingness to learn new technologiesOpenness to new ideas and conceptsOrganised approach to fault finding and ability to take responsibilityAcademic backgroundRelevant qualifications such as CCNP, CCIP, JNCISDesirable:
Technical competenciesA good understanding of 3G/4G technologies including RAN and Mobile Packet CoreA good understanding of operational support systems used in fault and performance managementAcademic backgroundEducated to degree level

Job TitleIP Engineer
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Posted ByThree UK
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Job TypePermanent
LocationUnited Kingdom
City or StateReading

Technical Lead Contact Centre Posted date: Sun, 27th Jul Location: United Kingdom

Technical Lead Contact Centre

Posted date: Sun, 27th Jul
Location: United Kingdom


A fantastic opportunity for a Contact Centre Solution Architect to join a dynamic UK Mobile Network Operator. Applicants should have Solution Architecture experience with a track record of delivering Genesys based software solutions.
In the role of Contact Centre Technical Lead you will join the ICT Development team in CIO and be responsible for designing and delivering solutions for Three's Contact Centre applications. You will work with business sponsors, end to end architects and other ICT teams to create collaborative solutions to meet business needs. You will work on multiple projects, within small and large dynamic teams using agile, release management and waterfall delivery models. The Technical Lead is the senior technical role in a team of permanent and 3rd party staff.
Represent the Contact Centre team in customer meetings. Provide Subject Matter Expertise on the Contact Centre Technologies.
Produce High Level Solution Designs, Detailed Designs, Impact Analysis, and Test plans as required. Review design documents produced by other team members. Contribute to project estimation, risks, issues and dependencies. Manage the work of the offshore team, ensuring that project milestones are met and the team delivers to the expected level of quality. Beaccountable for the technical delivery of the design/solution throughout the project life cycle. Manage 3rd Party Vendors when required ensuring their deliveries meet the technical requirements. Assist in the resolution of Operational Issues that cannot be addressed by support teams. Manage various stakeholders including project managers, operational support personnel, vendors & solution architects. Provide technical support, guidance and solutions to help the project.Behaviours:
Communication: Strong verbal and written skills. Clear communication. Able to build good professional relationships with both business and technical colleagues.Teamwork: Ability to work in a team and individual environment.Organisation: Excellent time management and organizational skills. Self-motivated.Innovation: Innovative, flexible and dynamic, with a good business and customer focused approach. Show initiative to lead improvements and drive a better working environment.Commitment: Dedicated to meeting the goals and objectives. Demonstrate all the core company values and behaviours.Customer Focused: Be prepared to work in partnership with customers demonstrating understanding of goals and business drivers. Stick to commitments and be passionate about getting it right.Agility: Able to work collaboratively and meet time bounded timescales. Competencies
Genesys Technology Stack (Essential)Genesys Framework & Management 8.xGenesys Outbound OCS 8.xGenesys Media (SIP Server, MCP 8.x)Genesys Routing (GVP, Composer using SCXML 8.x)Genesys Interaction Workspace 8.xGenesys Reporting (CCPulse+, InfoMart 8.x)SIP/VOIP experience (desirable)Understanding of Business Objects Report Designer (desirable)Must have basic telephony knowledge w.r.t switch integration, CLI/DNIS/SIP/TDM RoutingKnowledge of SpeechStorm IVR application (desirable)Networking technologies (desirable)Legacy Aspect Telephony stack (desirable)Aspect Product FamilyAspect Contact Server 5.1ACD v9.3 CSS IVR v7.2 Datamart eWFM v7.1 Unison Predictive DiallerSome travel to the Three Contact Centre in Glasgow is required.

Job TitleTechnical Lead Contact Centre
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Posted ByThree UK
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Job TypePermanent
LocationUnited Kingdom
City or StateMaidenhead