Posted date: Sun, 26th Apr
Location: Singapore
• Act as first point of contact for customer online enquiries on sales, promotions, and product
• Responsible for answering incoming chats, promptly and accurately through the online chat system (sales and non-sales related)
• Maintain up-to-date knowledge on the online product offerings, promotions, special handling of customer queries
• Drive traffic to the online store or relevant sales channels
• Make outbound calls to clarify post-sales enquiries, retain, sign up new and recontract existing business customers (campaign and non campaign driven)
• Meet monthly sales target
• Provide feedback on statistical data and reports as required
• Seek and recommend ideas to help improving the experience of online customers through digital initiatives and process innovation
• Build customer loyalty through excellent customer service etiquette and attention to customer needs.
• Collaborate with the various stakeholders of the supply chain to that orders are fulfilled successfully and within target SLAs.
• Responsible for answering incoming chats, promptly and accurately through the online chat system (sales and non-sales related)
• Maintain up-to-date knowledge on the online product offerings, promotions, special handling of customer queries
• Drive traffic to the online store or relevant sales channels
• Make outbound calls to clarify post-sales enquiries, retain, sign up new and recontract existing business customers (campaign and non campaign driven)
• Meet monthly sales target
• Provide feedback on statistical data and reports as required
• Seek and recommend ideas to help improving the experience of online customers through digital initiatives and process innovation
• Build customer loyalty through excellent customer service etiquette and attention to customer needs.
• Collaborate with the various stakeholders of the supply chain to that orders are fulfilled successfully and within target SLAs.
| Job Title | Online Sales Executive(Contract) |
| Post Details | |
| Posted By | Singtel |
| Start Date | |
| Salary | |
| Email Address | |
| Category | |
| Job Type | Permanent |
| Location | Singapore |
| City or State | Nationwide |
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