Search This Blog

Thursday, 24 July 2014

Service Delivery Manager

Posted date: Thu, 24th Jul
Location: Kenya



Responsibilities:

-Ensure compliance in MC/MS servises delivery for Design and Planning
-Responsible for Timely BoQ delivery for MC
-Responsible for auditing and reconciling capacity sign off for all countries and incoicing trigger to CU/Finance
-Instill compliance to guidelines for design for all verticals
-Resource localisation plan and tracking for pan Africa D&P
-Competence plan and tracking for the resources
-Finalise Tools plan for the MC/MS contract delivery with alignment with CD
-Implement offshoring mode towards GSC/RTC for Design and optimisation
-Ensure smooth information flow with in the organisation and towards the customer
-Process owner for different verticals in D&P
-Cost optimisation in internal, offshored and ASP services
-Ensure flawless reporting for KPIs and monthly Sign off process

Requirements:

-Thorough understanding of the MC and MS contracts
-Core competence of Radio, Transmission or Core with good understanding of other verticals
-Deep understanding of the cost spread
-End 2 end awareness of Ericsson design process in MC context
-MS KPI delivery and Reward penalty mechanism
-Good presentation and communication skills
-Able to work and co-ordinate between teams, which are at times remotely located
-Should be able to travel for meetings and discussions if required

Job TitleService Delivery Manager
Post Details
Posted ByFirst Point Group
Start Date
Salary
Email Addressjmoreno@firstpointgroup.com
Category
Job TypeContract
LocationKenya
City or StateNairobi

No comments:

Post a Comment