Charging Systems BO Engineer (O&M and BC)
SKILLS AND EXPERIENCE REQUIREMENT:
- 3-5 years of Charging Systems Operation & Maintenance experience.
- Unix Systems Administration and Database Administration experience.
- Application development and scripting experience.
- Having experience on protocols such as CIP-IP, SIGTRAN, DIAMETR, MAP USSD, ISUP, UCIP, ACIP, CCAPI.
RESPONSIBILITIES:
- End-to-End System Administration, Operation and Maintenance of all Charging System nodes (CCN , SDP, AIR, ECMS, NG-CRS, HP-IVR).
- Trouble shooting, Fault Investigation, Root Cause Analysis of all Charging System nodes.
- Statistical Performance Reporting and Analysis of all Charging System nodes.
- Delivery Performance & Quality Management based on the contractual SLA. Monitor Delivery Performance.
- Ensure contractual KPI fulfillment and Performance Reporting to the customer organization.
- Perform hierarchical escalation of critical/major incidents and act as the primary interface towards the customer.
- Routine Preventive Maintenance, Health Check, Back Up, Fault Trend Analysis etc. of all Charging System issues, faults etc..
- Integration of new features and services in Charging System nodes.
- Coordinate and interface with Ericsson, Customer and 3PP Support and Project organizations for escalated issues and ongoing Projects.
- Improve operational efficiency by developing scripts and tools where applicable.
- Interface customer organizations regarding operational issues, queries, clarification requests, escalations. Assist customer with technical solution, advise, guidance and recommendations.
- Ensure system uptime and service availability of all Charging System nodes according to contractual SLA.
SKILLS AND EXPERIENCE REQUIREMENT:
- 3-5 years of Charging Systems Operation & Maintenance experience.
- Unix Systems Administration and Database Administration experience.
- Application development and scripting experience.
- Having experience on protocols such as CIP-IP, SIGTRAN, DIAMETR, MAP USSD, ISUP, UCIP, ACIP, CCAPI.
RESPONSIBILITIES:
- End-to-End System Administration, Operation and Maintenance of all Charging System nodes (CCN , SDP, AIR, ECMS, NG-CRS, HP-IVR).
- Trouble shooting, Fault Investigation, Root Cause Analysis of all Charging System nodes.
- Statistical Performance Reporting and Analysis of all Charging System nodes.
- Delivery Performance & Quality Management based on the contractual SLA. Monitor Delivery Performance.
- Ensure contractual KPI fulfillment and Performance Reporting to the customer organization.
- Perform hierarchical escalation of critical/major incidents and act as the primary interface towards the customer.
- Routine Preventive Maintenance, Health Check, Back Up, Fault Trend Analysis etc. of all Charging System issues, faults etc..
- Integration of new features and services in Charging System nodes.
- Coordinate and interface with Ericsson, Customer and 3PP Support and Project organizations for escalated issues and ongoing Projects.
- Improve operational efficiency by developing scripts and tools where applicable.
- Interface customer organizations regarding operational issues, queries, clarification requests, escalations. Assist customer with technical solution, advise, guidance and recommendations.
- Ensure system uptime and service availability of all Charging System nodes according to contractual SLA.
| Job Title | Charging Systems BO Engineer (o&m and BC) |
| Post Details | |
| Posted By | Aamer |
| Start Date | ASAP |
| Salary | |
| Email Address | mklasson@saudinetworkers.com |
| Category | |
| Job Type | Contract |
| Location | Saudi Arabia |
| City or State | Riyadh |
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