Posted date: Wed, 24th Sep
Location: Northern Africa
Roles and Responsibilities
• Perform Second Line Maintenance support for all Core Network NEs and associated elements
• Case owner once they get it from CS TL/Manager or Shift Duty Engineer.
• Coordinate directly with other dept. till the issue is solved.
• Resolve the problems within SLA base on the contract between MTNI and OEM vendors.
• Carry out hardware and software expansion/faults for the existing operational network.
• Escalate the trouble ticket to third Line when they cannot solve it, and monitor it until solved.
• Daily health check performance and analysis, report immediately in case of any ambiguity
• To be involved in planned activities, like BSC Migrations, Rehomings, Site shifting/integration, new node integration in the network
• New software release update and implementation when they become available
• To monitor the system Clear Codes daily and perform activity to minimize the occurrence
• Attend meeting with the customer and is responsible to ensure the quality service
• Responsible to manage and train other BO engineers
• To create & modify routing & digit translation on different nodes when requested
• To get involved in software & hardware upgrade if requested
• Ensure the trouble ticket resolution with in required SLA
• Communicate and open Ticket with 3rd line support and involve in the troubleshooting until the issue is completely resolved
• Provide technical support to FLM engineers in case of hardware / software issues at site
Huawei and NSN experience preferred
Please send CVs via this job ad. Do not change the subject.
Thank You
• Perform Second Line Maintenance support for all Core Network NEs and associated elements
• Case owner once they get it from CS TL/Manager or Shift Duty Engineer.
• Coordinate directly with other dept. till the issue is solved.
• Resolve the problems within SLA base on the contract between MTNI and OEM vendors.
• Carry out hardware and software expansion/faults for the existing operational network.
• Escalate the trouble ticket to third Line when they cannot solve it, and monitor it until solved.
• Daily health check performance and analysis, report immediately in case of any ambiguity
• To be involved in planned activities, like BSC Migrations, Rehomings, Site shifting/integration, new node integration in the network
• New software release update and implementation when they become available
• To monitor the system Clear Codes daily and perform activity to minimize the occurrence
• Attend meeting with the customer and is responsible to ensure the quality service
• Responsible to manage and train other BO engineers
• To create & modify routing & digit translation on different nodes when requested
• To get involved in software & hardware upgrade if requested
• Ensure the trouble ticket resolution with in required SLA
• Communicate and open Ticket with 3rd line support and involve in the troubleshooting until the issue is completely resolved
• Provide technical support to FLM engineers in case of hardware / software issues at site
Huawei and NSN experience preferred
Please send CVs via this job ad. Do not change the subject.
Thank You
| Job Title | CS Core Engineer |
| Post Details | |
| Posted By | Bobby Lee (First Point Group) |
| Start Date | ASAP |
| Salary | Negotiable |
| Category | |
| Job Type | Contract |
| Location | Northern Africa |
| City or State | City |
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