Back Office Manager is responsible and accountable of all 2nd level network and service assurance and fulfillment activities. A highly technical role with key responsibilities are
• Be responsible for the 2nd level operations management, Change Management, Trouble Ticket Management, Duty Management, Process Adherence, Organization and Motivation of All back office staff
• Ensure back office forms the 24x7 escalation channel for 1st level operations, field services, optimization functions to secure round the clock network problem & incident management and performance management
• Be able to recognize the training requirements for people and give coaching where applicable.
• Conduct or participate in recruitment interviews for selection of personnel.
• Be responsible for the well-being of all staff in terms of their working environment and conditions of employment.
• Ensure the SLO is adequately staffed at all times.
• Provide the Operation Director with reports of SLO performance on a scheduled basis.
• Be responsible for the surveillance, organization and motivation of all operation personnel.
• Conduct or participate in recruitment interviews for selection of personnel.
• Be able to recognize the training requirements for people and give coaching where applicable.
• Allocate work to the personnel with training and skills capable of doing the task.
• Attend in managements meetings responsible for SLO activities.
• Be responsible for adherence to all Processes and contribute in process improvement as part of operational efficiency.
• Organize the weekly meetings required to ensure 2nd level operations governance and follow up on actions.
• Ensuring a smooth operation of the day to day 2nd level ops activities covering CORE, RAN, IP core, MW and NGN Network.
• Be responsible for the 2nd level operations management, Change Management, Trouble Ticket Management, Duty Management, Process Adherence, Organization and Motivation of All back office staff
• Ensure back office forms the 24x7 escalation channel for 1st level operations, field services, optimization functions to secure round the clock network problem & incident management and performance management
• Be able to recognize the training requirements for people and give coaching where applicable.
• Conduct or participate in recruitment interviews for selection of personnel.
• Be responsible for the well-being of all staff in terms of their working environment and conditions of employment.
• Ensure the SLO is adequately staffed at all times.
• Provide the Operation Director with reports of SLO performance on a scheduled basis.
• Be responsible for the surveillance, organization and motivation of all operation personnel.
• Conduct or participate in recruitment interviews for selection of personnel.
• Be able to recognize the training requirements for people and give coaching where applicable.
• Allocate work to the personnel with training and skills capable of doing the task.
• Attend in managements meetings responsible for SLO activities.
• Be responsible for adherence to all Processes and contribute in process improvement as part of operational efficiency.
• Organize the weekly meetings required to ensure 2nd level operations governance and follow up on actions.
• Ensuring a smooth operation of the day to day 2nd level ops activities covering CORE, RAN, IP core, MW and NGN Network.
| Job Title | Huawei Back Office Manager |
| Post Details | |
| Posted By | Networkers |
| Start Date | |
| Salary | |
| Email Address | gurpreet.singh@networkersplc.com |
| Category | |
| Job Type | Contract |
| Location | Middle East / West Asia |
| City or State | nationwide |
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