Enterprise Billing Expert

Posted date: Sat, 23rd Apr

Location: USA - Massachusetts 

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Job Summary

This is an on-site Support Engineer role dedicated to one of our key accounts. As part of a larger team, the Support Engineer will be the only Ericsson representative on-sit and will be responsible for handling problems that have been reported by the customer. Ideally, we are looking for someon with experience installing, configuring, supportin and integrating large-scale broadcast and multiscreen video applications A background in IPTV, media servers and audio/video technology would be great as we ar implementing and supporting technology that moves satellite content from the initial feed through to the distribution channel. Some experience with Elemental servers would be awesome.

Responsibilities & Tasks

• Building relationship of trust and rapport with various people within the customer environment
• Working with customer to resolve issues and technical problems
• Performing software updates and managing changes and documentation
• Configuring servers to customer specs
• Wiring, testing and installing servers for service and following up and resolving any issues
• Become a trusted advisor and provide coaching in Knowledge Management Tool (KCS and Remote Service Gateway (RSG)

Position Qualifications

• 5+ years in a technical support role, preferably in a customer-facing support role
• Highly organized with great customer relationship skills Able to mitigate issues and handle interpersonal issues that arise
• Strong problem solving skills
• Able to consider both the customer's long term needs and Ericsson's business objectives
• Strong presentation & communication skills
• Experienced in software support
• High level of competence in network technology
• Able to work independently and proactive in updating both customer stakeholders and your remote manager
• Passion for analyzing and troubleshooting technical issue

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DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Primary country and city: United States (US) || Massachusetts || [[location]] || IT

Job Title	Enterprise Billing Expert
Post Details
Posted By	Ericsson
Start Date
Salary
Email Address
Category
Job Type	Permanent
Location	USA - Massachusetts
City or State	[[location]]