1st level Operations Posted by: Ericsson

Posted date: Sat, 23rd Apr

Location: India 

Ericsson Overview Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Job Summary This Job Role is responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities & Tasks

Event Management

1st level Incident Management

Remote Site Access Control

1st Level Legal request Execution

1st Level Billing Operations

1st Level Assurance Support activities

Position Qualifications Core Competences:

Knowledge of Managed Service Telecom Operations Practice

Presentation & Communication skills

Knowledge sharing

Problem Solving & strategic thinking

Ericsson Knowledge

Language skills

Delivering Results & Meeting Customer Expectations

Analyzing

Working with People

Following Instructions & procedures

Applying Expertise & Technology

Minimum Qualifications & Experience Requirements:

Preferred Qualifications & Experience Requirements:

Problem solving and trouble shooting skills

Good communication skills

Cost awareness

Social skills and awareness

Additional Requirments, Physical Demands, Region/Local Specifications:

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: India (IN) || Uttar Pradesh || Noida || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log

Job Title	1st level Operations
Post Details
Posted By	Ericsson
Start Date
Salary
Email Address
Category
Job Type	Permanent
Location	India
City or State	Noida