RAN Focal Engineer Job stage 7

Posted by: Ericsson
Posted date: Sun, 17th Aug
Location: Mexico

Ericsson Overview Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Job Summary The Focal Engineer role supplements the troubleshooting support provided from Customer Network Support team by connecting the customer with an Ericsson senior level network expert in case of business critical problems.

The Focal Engineer is dedicated to one customer & will be the Senior Expert on that customers’ network.

Responsibilities & Tasks

Customer Issue handling

Customer request handling

Develop & maintain relationships

Identify new business opportunities

Position Qualifications Core Competences:

Market insight & Administrative Skills

Presentation & Communication skill

Planning & Organizing Skills

Financial understanding

Negotiation & argumentation skills

Sales & Business Development Skill

Ericsson Model for Project Management

Software Support & Hardware Support

Change management & Language Skills

Analyzing

Entrepreneurial & Commercial Thinking

Persuading & Influencing

Presenting & Communicating Information

Applying Expertise & Technology

Minimum Qualifications & Experience Requirements:

Preferred Qualifications & Experience Requirements:

Excellent Customer Relationship Management skills.

Very strong personal interaction skills.

Good skills in understanding portfolio & relationship to service delivery & being able to handle situations when customer demands services outside scope of contract.

Very good communication capabilities & strong ability to adapt to change.

Drive - determination, focus, take the ups & downs, stick with things long enough to see them through

Creativity - ability to see & make things in a new or different way, capability of developing inspiration, innovation or insight

Openness - capacity to reflect on one’s behaviour & performance, learn from experience, adapt to other cultures, absorb feedback, accept new ideas & practices

Responsiveness - ability to understand, quickly adapt & act upon new information, influences & information

Customer oriented with excellent verbal, written & interpersonal communication skills at least in English & preferable in other languages.

Additional Requirments, Physical Demands, Region/Local Specifications:

Primary country and city: Mexico (MX) || Other/Not Applicable || Mexico City || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log

Job Title	RAN Focal Engineer Job stage 7
Post Details
Posted By	Ericsson
Start Date
Salary
Email Address
Category
Job Type	Permanent
Location	Mexico
City or State	Mexico City