Posted by: Ericsson
Posted date: Sun, 17th Aug
Location: Mexico
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.
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We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.
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Job Summary Head Operations Support, GSC Mexico
2Reporting The Head of Operations Support, GSC Mexico reports to Head of GNOC.Description:
Operations Support is the organization responsible for the support of all operational activities performed on the Global MS delivery center, ensuring that these areas have the necessary (human) resources, training, processes, tools and systems to carry out their activities with the adequate level of performance.
The Operations Support Head is the main driver and facilitator for improvements within the GSC and is to take full responsibility for common processes, methods and tools across various service delivery units in alignment to BUGS Delivery Strategy.
3Key Responsibilities: Securing that all Operations activities are supported efficiently by the correctly implemented processes and tools according to New MSTOP;
Securing WLA and global targets operational and financial
fulfillment associated to all services delivered.
Securing that any change that impacts the customer's infrastructure is assessed and the associated risk mitigated;
Securing Optimal cost quotation for new pre-sales or add-on sales opportunities under RDM request;
Act as the main interface for other Ericsson organizations regarding MS delivery performance and solution quotation;
Ensuring operational readiness for new contracts or modified WLA scope,
Proposing and driving Continual Service Improvement activities with in Operations.
Align various SDUs in GSC with respect to Tools, Process and Performance & Quality management.
Ensure alignment of GSC with BUGS Delivery Strategy
Ensure Individual Performance Management is conducted for all Operations Support personnel in line with global HR directives;
Ensure development plans for all staff and succession plans for self in place;
Act as an effective member of the Operations Leadership Team, working towards its objectives, including cross-unit and cross business unit objectives.
4Competence Profile: • Highly developed management, leadership skills and experience;
• Extensive background in a services environment;
• Sense of urgency with quality as a key deliverable;
• Strong background in managing/effecting change;
• Skilful application of management information systems to the unit operations;
• Priority setting to resolve conflicting goals with restricted resources;
• Excellent communication and reporting skills;
• Customer orientation with excellent understanding of service providers / operators business requirements - be able to create true client value.
5Education: • Degree within Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or alternate.
• A minimum of 10 years of experience as a manager in a services/technology environment.
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6Language: Fluent in written and spoken English. Additional language skills a plus.
7Interpersonal skills: • Result oriented with good skills in leading and motivating people and conscious of responsibility.
• Flexible and responsive to changing work patterns and demands.
• A thorough and methodical approach to work.
• Highly developed skills in interpersonal communication.
• Highly developed skills in driving change.
• Highly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture.
*LI-VG1
Primary country and city: Mexico (MX) || Other/Not Applicable || Mexico City || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log
Posted date: Sun, 17th Aug
Location: Mexico
Ericsson Overview
| Job Title | Head of Operations Support GNOC MX |
| Post Details | |
| Posted By | Ericsson |
| Start Date | |
| Salary | |
| Email Address | |
| Category | |
| Job Type | Permanent |
| Location | Mexico |
| City or State | Mexico City |
Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.
?
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.
?
?
Job Summary Head Operations Support, GSC Mexico
2Reporting The Head of Operations Support, GSC Mexico reports to Head of GNOC.Description:
Operations Support is the organization responsible for the support of all operational activities performed on the Global MS delivery center, ensuring that these areas have the necessary (human) resources, training, processes, tools and systems to carry out their activities with the adequate level of performance.
The Operations Support Head is the main driver and facilitator for improvements within the GSC and is to take full responsibility for common processes, methods and tools across various service delivery units in alignment to BUGS Delivery Strategy.
3Key Responsibilities: Securing that all Operations activities are supported efficiently by the correctly implemented processes and tools according to New MSTOP;
Securing WLA and global targets operational and financial
fulfillment associated to all services delivered. Securing that any change that impacts the customer's infrastructure is assessed and the associated risk mitigated;
Securing Optimal cost quotation for new pre-sales or add-on sales opportunities under RDM request;
Act as the main interface for other Ericsson organizations regarding MS delivery performance and solution quotation;
Ensuring operational readiness for new contracts or modified WLA scope,
Proposing and driving Continual Service Improvement activities with in Operations.
Align various SDUs in GSC with respect to Tools, Process and Performance & Quality management.
Ensure alignment of GSC with BUGS Delivery Strategy
Ensure Individual Performance Management is conducted for all Operations Support personnel in line with global HR directives;
Ensure development plans for all staff and succession plans for self in place;
Act as an effective member of the Operations Leadership Team, working towards its objectives, including cross-unit and cross business unit objectives.
4Competence Profile: • Highly developed management, leadership skills and experience;
• Extensive background in a services environment;
• Sense of urgency with quality as a key deliverable;
• Strong background in managing/effecting change;
• Skilful application of management information systems to the unit operations;
• Priority setting to resolve conflicting goals with restricted resources;
• Excellent communication and reporting skills;
• Customer orientation with excellent understanding of service providers / operators business requirements - be able to create true client value.
5Education: • Degree within Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or alternate.
• A minimum of 10 years of experience as a manager in a services/technology environment.
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6Language: Fluent in written and spoken English. Additional language skills a plus.
7Interpersonal skills: • Result oriented with good skills in leading and motivating people and conscious of responsibility.
• Flexible and responsive to changing work patterns and demands.
• A thorough and methodical approach to work.
• Highly developed skills in interpersonal communication.
• Highly developed skills in driving change.
• Highly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture.
*LI-VG1
Primary country and city: Mexico (MX) || Other/Not Applicable || Mexico City || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log
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