Posted date: Sat, 11th Oct
Location: India
Responsible for the delivery of QoE and QoS as per the commercial objectives for the Multi Media service family.
• Senior service expert with business mindset and having significant service assurance experience across technology
domains.
• Responsible for monitoring the service performance parameters and Customer experience parameters and
recommending suggested actions to the Business, NPE, NOC and P&O for delivering service as per the product
descriptions
• Responsible for the delivery of service quality and customer experience from Network in line with RJIL’s commercial
objectives fro Media Services
• Ensure proactive service performance monitoring and suggestions for corrective actions for Media Services
• Ensure proactive Customer Experience monitoring and suggestions for corrective/ preventive actions for Media Services
• Analysis of deviations in service quality/ customer experience dials and generate work instructions to respective teams
with respect to Media Services
• Interface with business on service performance expectations and develop as well as continuously improve the service
model in association with NPE
• Interface with Service provider on Service performance expectations and escalate issues located in their applications/
platforms
• Support NOC teams in Problem Management for Media Service related issues
• Operational readiness of the operations organization for the launch of new products under the service family
• 15+ years of experience in multimedia service assurance accessed through Mobile (3G/4G) or Wireline (FTTH etc)
networks with at least 3-4 years experience in IPTV
• Experience in Service assurance in renowned operator’s network providing multi – media services – Mandatory
• Customer Experience analysis and Management in Media Companies – Mandatory
• Should have handled Customer behaviour and usage analysis – Mandatory
• Should have handled proactive resolution of Media rendering issues in an Operator's Network – Mandatory
• Handled Services through all IP network like LTE – Preferred
• Should have strong working experience in at-least one and knowledge of all the following domains - RAN(LTE,3G), Core,
IP Data/Transport Networks/any other Fixed line Technology
• Strong understanding of the E2E service architecture, as well as delivery and Business expectations from Networks for
multi-Media services
• Knowledge of various protocols and standards used in IP TV and impact of any parameter on Customer Experience
• Knowledge of IPTV Customer experience and expectation Analysis
• Senior service expert with business mindset and having significant service assurance experience across technology
domains.
• Responsible for monitoring the service performance parameters and Customer experience parameters and
recommending suggested actions to the Business, NPE, NOC and P&O for delivering service as per the product
descriptions
• Responsible for the delivery of service quality and customer experience from Network in line with RJIL’s commercial
objectives fro Media Services
• Ensure proactive service performance monitoring and suggestions for corrective actions for Media Services
• Ensure proactive Customer Experience monitoring and suggestions for corrective/ preventive actions for Media Services
• Analysis of deviations in service quality/ customer experience dials and generate work instructions to respective teams
with respect to Media Services
• Interface with business on service performance expectations and develop as well as continuously improve the service
model in association with NPE
• Interface with Service provider on Service performance expectations and escalate issues located in their applications/
platforms
• Support NOC teams in Problem Management for Media Service related issues
• Operational readiness of the operations organization for the launch of new products under the service family
• 15+ years of experience in multimedia service assurance accessed through Mobile (3G/4G) or Wireline (FTTH etc)
networks with at least 3-4 years experience in IPTV
• Experience in Service assurance in renowned operator’s network providing multi – media services – Mandatory
• Customer Experience analysis and Management in Media Companies – Mandatory
• Should have handled Customer behaviour and usage analysis – Mandatory
• Should have handled proactive resolution of Media rendering issues in an Operator's Network – Mandatory
• Handled Services through all IP network like LTE – Preferred
• Should have strong working experience in at-least one and knowledge of all the following domains - RAN(LTE,3G), Core,
IP Data/Transport Networks/any other Fixed line Technology
• Strong understanding of the E2E service architecture, as well as delivery and Business expectations from Networks for
multi-Media services
• Knowledge of various protocols and standards used in IP TV and impact of any parameter on Customer Experience
• Knowledge of IPTV Customer experience and expectation Analysis
| Job Title | Service Manager |
| Post Details | |
| Posted By | Linkquest Telecom Ltd |
| Start Date | |
| Salary | |
| Email Address | niti.jain@linkquestindia.com |
| Category | |
| Job Type | Contract |
| Location | India |
| City or State | Mumbai |
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