Posted date: Mon, 1st Dec
Location: South Africa
First Point Group are looking for consultants experienced in deployment of ITIL, to assist with deployment of MSTOP which is Ericsson’s version of ITIL, specific tasks include:
• Gain familiarity with Ericsson MSTOP and understand differences compared to ITIL, these are minimal and Ericsson will provide full documentation of our method;
• Review existing customer processes to highlight where there is a deviation from Ericsson standard deployment:
o Make recommendation to change Ericsson or existing process;
o Document recommendation with motivation and benefits.
• Customise and document the Ericsson standard process to reflect the above and the particular customer situation.
• Prepare training documentation for Operational staff.
• Prepare operational workflows, documentation and specification for incorporation into Ericsson management tool.
• Conduct training.
• Review first month of live operation and adjust modify processes as necessary.
• Gain familiarity with Ericsson MSTOP and understand differences compared to ITIL, these are minimal and Ericsson will provide full documentation of our method;
• Review existing customer processes to highlight where there is a deviation from Ericsson standard deployment:
o Make recommendation to change Ericsson or existing process;
o Document recommendation with motivation and benefits.
• Customise and document the Ericsson standard process to reflect the above and the particular customer situation.
• Prepare training documentation for Operational staff.
• Prepare operational workflows, documentation and specification for incorporation into Ericsson management tool.
• Conduct training.
• Review first month of live operation and adjust modify processes as necessary.
| Job Title | Itil Consultant |
| Post Details | |
| Posted By | First Point Group |
| Start Date | |
| Salary | |
| Email Address | jmoreno@firstpointgroup.com |
| Category | |
| Job Type | Contract |
| Location | South Africa |
| City or State | Johannesburg |
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