Posted date: Thu, 11th Sep
Location: Middle East / West Asia
• Act as a the focal point & owner of all Access sites restoration activities within technology
• Direct NFM towards correct fault resolution
• 2nd line to Access SOC, TX SOC & SOC performance desk
• Last Line at VF technology in resolving site problems
• Direct any RNC/BSC/major TX node problem to TX & Access Support teams
• All lead times (response, handling & escalation) to be within the agreed lead times to ensure achieving the least MTTR (Mean Time To Repair).
• Ensure adherence to standard technical procedures while handling network activities, problems & faults.
2. Performance Management
• Master all Performance KPIs affecting and measuring site performance
• Use KPI degradations to guide the restoration towards exact fault & to assess fault clearance after actions
• Act as a 2nd line for performance management to SOC performance desk
• Direct Non fault based KPI degradations to RAN, radio & Tx Planning Teams
3. CSRs with Vendors
• Issue site/Node based CSRs
• Support the vendor with all necessary logs
• Follow up on all cases with the vendor
4. Stakeholder management:
• To own all access sites problems and degradations from an E2E perspective, Actively manage all stakeholders within SM or the whole technology dept.
• Focal point for all Site based performance reporting between SM-RO & CE depts.
• Direct NFM towards correct fault resolution
• 2nd line to Access SOC, TX SOC & SOC performance desk
• Last Line at VF technology in resolving site problems
• Direct any RNC/BSC/major TX node problem to TX & Access Support teams
• All lead times (response, handling & escalation) to be within the agreed lead times to ensure achieving the least MTTR (Mean Time To Repair).
• Ensure adherence to standard technical procedures while handling network activities, problems & faults.
2. Performance Management
• Master all Performance KPIs affecting and measuring site performance
• Use KPI degradations to guide the restoration towards exact fault & to assess fault clearance after actions
• Act as a 2nd line for performance management to SOC performance desk
• Direct Non fault based KPI degradations to RAN, radio & Tx Planning Teams
3. CSRs with Vendors
• Issue site/Node based CSRs
• Support the vendor with all necessary logs
• Follow up on all cases with the vendor
4. Stakeholder management:
• To own all access sites problems and degradations from an E2E perspective, Actively manage all stakeholders within SM or the whole technology dept.
• Focal point for all Site based performance reporting between SM-RO & CE depts.
| Job Title | RAN Back Office Engineer |
| Post Details | |
| Posted By | First Point Middle East LLC |
| Start Date | |
| Salary | |
| Email Address | epama@firstpointgroup.com |
| Category | |
| Job Type | Contract |
| Location | Middle East / West Asia |
| City or State | nationwide |
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