BT launches cloud-based One Phone for enterprises
BT has launched a cloud-based phone for small and medium enterprises, allowing workers to make and take all work calls from a mobile phone.
The British operator, which is expected to launch a consumer offer through MVNO partner EE in the coming months, will install picocells into work places that sign up to its new One Phone product.
An individual's landline, extension and mobile number are all linked to their mobile phone, with employees having 4G access where EE has rolled out the service, as well as the ability to connect to more than five million BT Wi-Fi hotspots.
Businesses can control settings through an online portal, adding and removing employees, activating and deactivating SIM cards and managing call groups without the need for an administrator.
Employees can set up the likes of call forwarding and groups through an app on their mobile phone. However, the One Phone service uses a mobile handset's native dialer.
The service will offer inclusive internal calls between employees, as well as a choice of shared bundles or unlimited voice and text. Employers have access to billing data in order to manage costs.
Calls will be encrypted and any access to the service will only be granted via user credentials. A company’s administrator can support access levels for different types of employees.
BT said One Phone would be suitable for businesses of between 50 and 250 employees and would take around 12 weeks to install. It also offers a 'Professional' version of One Phone, which does not include a dedicated picocell for coverage and will just run off EE's mobile network.
BT Business CEO Graham Sutherland described the service as a "TCO play", which would reduce the total cost of ownership of a workplace phone system by between 20 and 50 percent. Nine of BT Business's customers have been trialling it since November.
The company said it has provisioned for demands in capacity by offering a dedicated transmission link to migrate traffic onto BT's national network.
Sutherland said: "With an increasingly mobile and demanding workforce, businesses need communications technology that is as flexible as they are. Missed calls mean missed business.
"Today's announcement, combined with the upcoming launch of our 4G services demonstrates our ongoing commitment to the increasingly mobile UK workforce."
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