Technical Lead Contact Centre Posted by: Three UK Posted date: Sun, 27th Jul Location: United Kingdom

Technical Lead Contact Centre

Posted by: Three UK Posted date: Sun, 27th Jul
Location: United Kingdom

A fantastic opportunity for a Contact Centre Solution Architect to join a dynamic UK Mobile Network Operator. Applicants should have Solution Architecture experience with a track record of delivering Genesys based software solutions.
In the role of Contact Centre Technical Lead you will join the ICT Development team in CIO and be responsible for designing and delivering solutions for Three's Contact Centre applications. You will work with business sponsors, end to end architects and other ICT teams to create collaborative solutions to meet business needs. You will work on multiple projects, within small and large dynamic teams using agile, release management and waterfall delivery models. The Technical Lead is the senior technical role in a team of permanent and 3rd party staff.
Represent the Contact Centre team in customer meetings. Provide Subject Matter Expertise on the Contact Centre Technologies.
Produce High Level Solution Designs, Detailed Designs, Impact Analysis, and Test plans as required. Review design documents produced by other team members. Contribute to project estimation, risks, issues and dependencies. Manage the work of the offshore team, ensuring that project milestones are met and the team delivers to the expected level of quality. Beaccountable for the technical delivery of the design/solution throughout the project life cycle. Manage 3rd Party Vendors when required ensuring their deliveries meet the technical requirements. Assist in the resolution of Operational Issues that cannot be addressed by support teams. Manage various stakeholders including project managers, operational support personnel, vendors & solution architects. Provide technical support, guidance and solutions to help the project.Behaviours:
Communication: Strong verbal and written skills. Clear communication. Able to build good professional relationships with both business and technical colleagues.Teamwork: Ability to work in a team and individual environment.Organisation: Excellent time management and organizational skills. Self-motivated.Innovation: Innovative, flexible and dynamic, with a good business and customer focused approach. Show initiative to lead improvements and drive a better working environment.Commitment: Dedicated to meeting the goals and objectives. Demonstrate all the core company values and behaviours.Customer Focused: Be prepared to work in partnership with customers demonstrating understanding of goals and business drivers. Stick to commitments and be passionate about getting it right.Agility: Able to work collaboratively and meet time bounded timescales. Competencies
Genesys Technology Stack (Essential)Genesys Framework & Management 8.xGenesys Outbound OCS 8.xGenesys Media (SIP Server, MCP 8.x)Genesys Routing (GVP, Composer using SCXML 8.x)Genesys Interaction Workspace 8.xGenesys Reporting (CCPulse+, InfoMart 8.x)SIP/VOIP experience (desirable)Understanding of Business Objects Report Designer (desirable)Must have basic telephony knowledge w.r.t switch integration, CLI/DNIS/SIP/TDM RoutingKnowledge of SpeechStorm IVR application (desirable)Networking technologies (desirable)Legacy Aspect Telephony stack (desirable)Aspect Product FamilyAspect Contact Server 5.1ACD v9.3 CSS IVR v7.2 Datamart eWFM v7.1 Unison Predictive DiallerSome travel to the Three Contact Centre in Glasgow is required.

Job Title	Technical Lead Contact Centre
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Posted By	Three UK
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Job Type	Permanent
Location	United Kingdom
City or State	Maidenhead

Senior Service Desk Agent Posted by: Three UK Posted date: Sun, 27th Jul Location: United Kingdom

Senior Service Desk Agent

Posted by: Three UK Posted date: Sun, 27th Jul
Location: United Kingdom

Three has taken direct control of a number of outsourced operational functions in order to help us realise our brand ambitions faster. The Service Desk plays a critical role in Three's operational landscape and the establishment of the new team is underway.
The Service Desk is the 24x7 single point of contact for all internal and external customers and is responsible for the interface into ICT & Network Operations for all incidents and service requests.
Three has engaged a number of managed service partners who work collaboratively with a variety of in-house functions to deliver the exceptional level of service that Three demand. This multi-party environment is both fast paced and challenging and provides an excellent opportunity for those looking to embark on a career in Network & IT Operations.
The Service Desk is part of the wider Service Operations function providing a 24x7 cover alongside our Incident Management team based in our Reading Operations Centre.
The team will consist of 25 full time employees led by the Service Desk Manager, there will be 5 Shift teams providing 24x7 cover with an additional core team of 4 Senior Service Desk Agents supporting business hours Monday to Friday.
In addition to owning the customer relationship the Service Desk is responsible for managing the E2E service level performance across all operational partners. The role carries KPI targets against performance and quality which are needed to maintain a balance and represent the aspirations of the Three Brand.
As a member of a newly established team there is a wonderful opportunity to help influence how the function operates, ensuring best practice processes are adopted and developed. Support the Single Point of Contact for Operations
Manage and drive E2E Service Level performance across all operational partners and internal support teams via the Jeopardy Management process Drive continuous service improvement to meet changing business needs to assure effectiveness within Service Desk. Engagement with Projects for the introduction of new services to ensure the Service Desk is equipped operationally. Ensure a prompt and professional response to all types of enquiries into the Service Desk (Telephone Calls, Tickets and Emails) Manage escalations as per Standard Operating Procedures (to escalate to Incident Manager, Problem Manager, Head of Service Assurance) Support the co-ordination of planned outages in co-ordination with other Operations groups Support device testing / fault replication support for voice and data services Ensure operational teams adhere to Three's quality standards within the IT Service Management toolsetMust Have:
Experience in a fast paced operational environment
Excellent leadership, communication and organisational skills Successful at developing and managing relationships across all organisational levels A logical approach to problem solving and great attention to detail Ability to motivate and inspire a team, acting as a role model for our brand values Working knowledge of Microsoft packages (Excel, Power Point, Word) Familiar with ITSM tool sets (i.e. Remedy)Nice to Have:
ITIL Qualified (Foundation) Degree / HNC Level Qualification Experience of ICT / and or Mobile Network Technologies Management experience in a matrix organisation

Job Title	Senior Service Desk Agent
Post Details
Posted By	Three UK
Start Date
Salary
Email Address
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Job Type	Permanent
Location	United Kingdom
City or State	Reading

Senior Service Desk Agent : UK

Senior Service Desk Agent

Posted by: Three UK Posted date: Sun, 27th Jul
Location: United Kingdom

Three has taken direct control of a number of outsourced operational functions in order to help us realise our brand ambitions faster. The Service Desk plays a critical role in Three's operational landscape and the establishment of the new team is underway.
The Service Desk is the 24x7 single point of contact for all internal and external customers and is responsible for the interface into ICT & Network Operations for all incidents and service requests.
Three has engaged a number of managed service partners who work collaboratively with a variety of in-house functions to deliver the exceptional level of service that Three demand. This multi-party environment is both fast paced and challenging and provides an excellent opportunity for those looking to embark on a career in Network & IT Operations.
The Service Desk is part of the wider Service Operations function providing a 24x7 cover alongside our Incident Management team based in our Reading Operations Centre.
The team will consist of 25 full time employees led by the Service Desk Manager, there will be 5 Shift teams providing 24x7 cover with an additional core team of 4 Senior Service Desk Agents supporting business hours Monday to Friday.
In addition to owning the customer relationship the Service Desk is responsible for managing the E2E service level performance across all operational partners. The role carries KPI targets against performance and quality which are needed to maintain a balance and represent the aspirations of the Three Brand.
As a member of a newly established team there is a wonderful opportunity to help influence how the function operates, ensuring best practice processes are adopted and developed. Support the Single Point of Contact for Operations
Manage and drive E2E Service Level performance across all operational partners and internal support teams via the Jeopardy Management process Drive continuous service improvement to meet changing business needs to assure effectiveness within Service Desk. Engagement with Projects for the introduction of new services to ensure the Service Desk is equipped operationally. Ensure a prompt and professional response to all types of enquiries into the Service Desk (Telephone Calls, Tickets and Emails) Manage escalations as per Standard Operating Procedures (to escalate to Incident Manager, Problem Manager, Head of Service Assurance) Support the co-ordination of planned outages in co-ordination with other Operations groups Support device testing / fault replication support for voice and data services Ensure operational teams adhere to Three's quality standards within the IT Service Management toolsetMust Have:
Experience in a fast paced operational environment
Excellent leadership, communication and organisational skills Successful at developing and managing relationships across all organisational levels A logical approach to problem solving and great attention to detail Ability to motivate and inspire a team, acting as a role model for our brand values Working knowledge of Microsoft packages (Excel, Power Point, Word) Familiar with ITSM tool sets (i.e. Remedy)Nice to Have:
ITIL Qualified (Foundation) Degree / HNC Level Qualification Experience of ICT / and or Mobile Network Technologies Management experience in a matrix organisation

Job Title	Senior Service Desk Agent
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Posted By	Three UK
Start Date
Salary
Email Address
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Job Type	Permanent
Location	United Kingdom
City or State	Reading

Analog/Mixed-Signal IC Designer

Posted by: Huawei USA Posted date: Sun, 27th Jul
Location: USA - Colorado

FutureWei Technologies, Inc. (dba Huawei R&D USA) is a leader in IC research and development.?Many of the network processors are the engines that power Huawei's state-of-the-art optical networking; wireless networking, broadband access, data communications, and video conferencing products.?The company provides enterprise network solutions, including data center, networking solutions, and cloud computing.?FutureWei Technologies, Inc. also develops carrier network solutions comprising metro optical, long haul optical, optical networking, mobile network, and broadband.?The company was founded in 2001 and has located its R&D Headquarters in Santa Clara, California, the heart of Silicon Valley.
Overview
We are currently seeking an Analog/Mixed-Signal IC Designer t?help u?perform the following responsibilities:
Specification, architecture, and design of analog/mixed-signal circuitry for transceiver ICs for wireless communication, and documentation of the results of this work. Development of behavioral models of analog/mixed-signal circuit blocks for top-level functional verification of the IC. Participation in IC floor planning, and monitoring and controlling of IC layout. Lab testing and debugging of engineering samples, and documentation of the results of this work. Support for system engineering in developing system-level architecture, partitioning, and specifications. Support for characterization test development and production test development. Participation in project planning reviews, technical reviews, and schedule tracking reviews.
Requirements
Master’s degree or higher in electrical engineering or equivalent. At least five years of experience in designing analog/mixed-signal circuitry for transceiver ICs for wireless or wireline communication in a product development environment. Sound grasp of theoretical principles of analog/mixed-signal IC design. Ability to develop innovative circuit architectures and designs. Thorough familiarity with tools and techniques for simulating functionality and performance of analog/mixed-signal ICs. Thorough familiary with measurement techniques for lab testing of analog/mixed-signal ICs, and substantial experience in root-causing and resolving problems with measured functionality or performance. Strong initiative in defining tasks, proposing changes, and identifying and resolving problems. Ability to work well and communicate effectively with other team members and management.

Job Title	Analog/Mixed-Signal IC Designer
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Posted By	Huawei USA
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Job Type	Permanent
Location	USA - Colorado
City or State	Louisville

Big Data Principal Performance Engineer

Posted by: Huawei USA Posted date: Sun, 27th Jul
Location: USA - California

Big Data Principal Performance Engineer
Job Summary:
Big Data Principal Performance Engineer candidates are sought to work on performance analysis, design and monitoring of big data management system products for scalable high-performance transactional and analytic applications on various configurations, including shared-storage, shared-nothing, distributed and cloud systems.
The ideal candidates must enjoy tackling technical challenges in measuring, analyzing, and tuning performance in the Linux cluster environment, and should have significant knowledge and experiences in performance analysis of database internal structures, query processing, transaction processing, and data communications as well as new technologies for databases. Other important attributes are versatility and a passion for building high-quality enterprise-class software systems.
Primary Duties and Responsibilities:
- Lead the kernel performance design, performance tool design, and analyzing and improving performance of OLTP and OLAP data management systems in various configurations.
- Analyze requirements and design, and evaluate key technologies of the DBMS kernel from performance perspective.
- Work with a team of architects and engineers to evaluate the performance o? proof-of-concept components
- Write and maintain architecture and detailed design specifications related to performance
- Perform design and performance review
- Work with product manager to ensure the architecture design meets the performance requirements
- Work with QA manager to develop performance test specifications
Minimum Job Requirements:
- Minimum 5 years of experience in performance analysis of DBMS with PhD in CS or a relevant field, or 10 years of experience with a Master's, or 15 years of experience with a Bachelor degree.
- Excellent documentation, organization and communication skills
- Extensive experience with the performance analysis of a database storage subsystem, query processing, query optimization, transaction processing, distributed systems
- Experience in multi-core performance optimization a plus
- Experience with performance of PostgreSQL kernel or Hadoop/Spark stack a plus
- Must be a team player
- Self-motivated & detail oriented
- Proficient in Linux performance tools and C and C++ code path analysis

Job Title	Big Data Principal Performance Engineer
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Posted By	Huawei USA
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Salary
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Job Type	Permanent
Location	USA - California
City or State	Santa Clara

Chief Architect, Cloud and Big Data Infrastructure and Platform for R&D Environment

Posted by: Huawei USA Posted date: Sun, 27th Jul
Location: USA - California

Responsibilities
This a technical leadership role with responsibilit?for the full lifecycle of Huawei'?first R&D Big Data Insight Platform architecture and long-term competence, including requirement analysis, architecture design, system design, and prototyping. Guide th?Big Data Insight Platform development, production, deployment and optimization. Push and guide big data technologies application in Huawei internal development process and tools Leadership role for the technology planning of Huawei R&D big data technologies and platform. Strategic planning for R&D big data technologies big picture and technology evaluation roadmap. Collaboration with internal and external partners to drive joint design efforts Qualifications
Required Knowledge/Skills:
10+ years experience in data management, data processing or data analytics. Strong Java and Object-Oriented programming skills, Scala a plus. Experience in Spark, committers preferred. Experience in Cloud Computing technology and Data Center, with technology such as OpenStack, VMware, AWS, GAE etc. Experience in Platform as a Service domain with knowledge in Cloud Foundry, Openshift etc. Experience with Hadoop SQL engine like Hive/Shark a big plus. Experience with machine learning/algorithms development a big plus. Knowledge of Hadoop ecosystem, capabilities, use cases, and design principles. Large-scale distributed computing expertise. Experience of distributed system capacity planning and performance tuning a plus.

Job Title	Chief Architect, Cloud and Big Data Infrastructure and Platform for R&D Environment
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Posted By	Huawei USA
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Job Type	Permanent
Location	USA - California
City or State	Santa Clara

Chief Mobile Software Architect, Corporate Architecture Competence Center

Posted by: Huawei USA Posted date: Sun, 27th Jul
Location: USA - California

Job Title
Chief Mobile Software Architect, Corporate Architecture Competence Center

Job Summary
Huawei R&D Competence Center is responsible for corporate level product architecture design competence improvement and R&D product development efficiency, including architecture and system design, DFX (design for "X"-ability, non-functional requirement, such as Scalability, Maintainability, Reliability, Availability, Serviceability and etc), system engineering & software engineering, product development productivity methodology and RnD tools infrastructure.
You will be responsible to lead the exciting architecture innovation for Huawei next generation mobile application software platform architecture for smart phone, you will have the chance to introduce the best practice of IT/internet industry to improve and define Huawei enterprise and telecom product architecture, you will also play a key technical leadership role for next generation architecture design and key DFX design, prototype and implementation guidance.
Lead the future architecture planning and roadmap for 3~5 years vision for mobile application software platform, identify the key architecture and technology trends, gap and provide the evolution proposal. Lead the architecture design for the key mainstream product such as Huawei next generation mobile application software platform, including architecture analysis, architecture design, system design and key DFX (non-functional quality attributes) design, prototype development and implementation guidance. Guide and review the current architecture design, identify the problem, issues and gap, provide the improvement proposal and guide the implementation Qualification
Over 5 years cloud system architecture and software engineering experience in the leading mobile device company (such as Apple, Google, Amazon and etc)? Successful large-scale software architecture design, implementation and deployment, with good performance in market At lease Sr. Staff technical level in software engineering Solid understanding and experience of mobile application software platform for smart phone, such as Android, iOS Hands on coding and development skill in recent 2-3 years will be preferred Active in international conference and external activities, with key role in the industry technical committee and had well-known published books will be preferred Excellent communication and interpersonal skills, as well work skills within a multi-cultural team

Job Title	Chief Mobile Software Architect, Corporate Architecture Competence Center
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Posted By	Huawei USA
Start Date
Salary
Email Address
Category
Job Type	Permanent
Location	USA - California
City or State	Santa Clara