10 or more years of working experience with Nokia equipment.
Spanish is desirable
2G/3G/4G mobile access knowledge
Packet Abis & AOIP Implementation & Troubleshooting knowledge and experience
Experience with mcBSC /Flexi BSC/BSC3i/RNC/McBSC/McRNC/MME
TCSM 3i C&I knowledge
BTS (Ultra/Flexi/SRAN) knowledge and experience
Knowledge and experience on:
*HW/SW installation and commissioning
* Act as customer’s local interface.
*Assist in first level technical support for technical queries.
*Troubleshoot requests in a given competence group
* Does on site trouble shooting
* Uses most common troubleshooting tools for investigation
* Network expansion activities.
* Technical/customer acceptance testing
* Implement parameters in the network elements’ subsystems (understands KPI and the impact on the performance of the system).
* Troubleshooting NSN L-RAN equipments i.e. eNode-B, ioms and their interfaces & investigation to solve the problem according to SLA.
• Handling and Troubleshooting the interfaces of eNode-B towards Core Network (S1) and between eNode-B’s ( X2 ).
• Take support and Escalate issues to R&D Product line for unsolved issues, and implement the patches in the network provided by Product support team.
• TC11 product support for upgrade including eNodeB, iOMS, RACS-AN etc.
• Trouble tickets handling in CSC level TC-10/11 cluster involving fault reproduction, collecting additional symptoms and verify the solution and delivered the customer.
• Tracking HW issues and defining proper correction action about implementation process to minimize the network KPI issues.
• Symptom saving, detailed traces & log file analysis of System.
• Project rollout and equipment planning and handling the customer meeting along with management to complete rollout as per guideline.
• Preventive maintenance of network whereas involve to check day to day operation, health check of network, fault & alarm monitoring and further investigation.
• Local CIT/customer support: Care/ NI /field activities customer acceptance tests, trials, pilot projects as per international environment.
* Feedback and co-ordination with other service business lines (like Network Planning, System Integration)
* Participate multivendor and 3rd party activities (installation, integration, interface troubleshooting)
