Technical Authority RAN Field Trials

Posted by: Three UK Posted date: Sun, 27th Jul
Location: United Kingdom

Leading UK Mobile Network Operator with ambitious growth plans is looking for a RAN Field Trials Technical Authority. Operating cross-functionally and at a senior level, with multiple Managed Service partners, you will be accountable for ensuring the best in class Field trails solutions & performance to support our Brand Values.
Your main role encompasses leading the Field Trials activities of the "future" network ensuring Field Trials results and KPIs follow design strategy to allowed smooth transition to network operations. Whilst you'll act as a primary point of accountability, you will work with functional stakeholders to ensure that the right responsibility levels are established.
Already operating at senior level, able to draw upon your track record of success, your approach will be aligned to the commercial goals of the business. For us, best in class network solutions does not mean following others, we consider network performance and technical capability to be an enabler for growth - and that means fresh thinking. You'll also drive our values in day to day decision making.
You'll also be a talented manager of change, you have a tried and tested ability to manage conflicting priorities and identify innovative solutions. A flair for leading and developing high performing team solutions is essential.
Reporting to the Principal Technical Authority for the RAN field Trials, you will provide leadership and the technical expertise during the trial phase.
Working closely with RAN Design, Capacity and Optimisation teams you will drive the technical steering trials focusing on performance KPI's, user experience and network perception. You will champion the design by delivering, scalable and cost effective high quality testing solutions within agreed timescales.
Field Trial Authority - Leading a drive test team you will be responsible for the system, tools and process required for validating Field trails according to design and business requirements.Cross Functional Engagement - Lead effective solutions across- various functional delivery teams, Managed Service Partner and 3rd party vendors to ensure e2e solutions are delivered on time and meet operational acceptance criteria.Operational Assurance - Provide ongoing support to cross-functional operational teams to ensure capacity and in-life performance of solutions is optimised and meet operational KPIs.Technology Strategy - Keep abreast of new technical developments; generate new and innovative ideas and concepts to support business roadmap and strategy. Being the Technical Subject Matter Expert, responsible for setting standards across Field Trials team accountable for the compliance with regulatory, industry and business policies.Effective Solution Delivery - Delivery of best-in-class design solutions, to budget and on time.Vendor Management - Be a key escalation point for defects and operations issues. Develop effective and mutually-beneficial relationships with our Radio Network Vendors.Must Have:
Strong RAN Field Trials and Performance experience in a Senior or Principal role.Experience of solving and end-to-end design challenges that have significant interaction between multiple systems and domains.Demonstrable experience and/or expert knowledge in?the following: 3G & 4G architecture 3G and 4G RRM, Transport and Interface Design 3GPP standards, RRM.Basic IP transport and QoS knowledgeTechnical/KPI ReportingGiS Tools, such as Mapinfo Performance Improvement based on KPIsAdvance programming & Excel skills, sql..Experience of technical Vendor ManagementExperience of programme and project management principlesProven track record of leading, coaching and developing high performing team.Good to Have:
Qualified in a Engineering or Telecommunications discipline, preferably to degree level.Experience of LTE systems, testing, design or deployment.Experience with NSN 3G RAN Performance and KPIs.Business Skills / Personality
Experience of working cross-functionally across a diverse range of business functions.Articulate and good at explaining technical detail in simple non-technical terms to stakeholders. Effective and persuasive communicator with confidence to communicate at all levels.Experience of proactively managing risk and engaging at the appropriate level to resolve complex issues and bottlenecks whilst owning the solution.Manage own time effectively and prioritise several activities simultaneously to deliver to agreed timescales.Self-motivated, delivery focused individual who takes responsibility and willing to go into the details when needed.Ability to see the bigger picture and distinguish the important and urgent.Understand key business drivers, including marketing and financial objectives.An individual who can influence others because people trust, respect them and find them approachable.Someone who will naturally inspire others with their energy, communication and commitment to what has to be achieved.

Job Title	Technical Authority RAN Field Trials
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Posted By	Three UK
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Job Type	Permanent
Location	United Kingdom
City or State	H3G Reading - GBM

Senior CS Core Databuild Engineer

Posted by: Three UK Posted date: Sun, 27th Jul
Location: United Kingdom

Leading UK Mobile Network Operator is looking for a Senior Mobile Circuit Switch Core Databuild engineer. The Core Databuild Team are responsible for change / work flow for the day to day operation of the Mobile Circuit Switch Core Network.
Already operating at Senior Engineering level you'll be able to draw on your track record of success and use your technical and /or operational experiences to produce databuilds / datafill to configure the 3 production network.
Your role will encompass the coordination and delivery of data to enable the optimization of network features, products and services in line with business requirements. You will be expected to work with functional stakeholders to deliver changes in a planned and controlled manner ensuring minimal impact to network services.
Your approach will be customer focused and aligned to the goals of the business. For us, best in class network solutions does not mean following others, we consider network performance and technical capability to be an enabler for growth - and that means fresh thinking. You'll also drive our values in day to day decision making.
The candidate requires exceptional cross functional working skills to develop and support close working relationship with internal and external teams.
This role will focus on the CS Core Network elements consisting of NSN MSSu, L-MGW, HIS700, HLR & SDM (HSS, EIR, MNP).Reporting to the CS Data Management Principal Engineer, you will be part of a team responsible for ensuring that the integrity of Three's voice networks are maintained in the most efficient and effective manner.
You will:
Work closely with the design teams and the managed service partner to deliver planned network changes.Review and provide feedback on Design documentation.Help develop and support members of the team.Plan and coordinate the Configuration Management and Deployment Management changes of systems, applications, services & products for the domain on the test and live networks (UK and ROI).Review and refine processes and procedures in order to deliver high quality, scaleable and cost effective configuration in support of business iniatives whilst ensuring network performance and customer experience.Accountable for the technical delivery of solutions for 3's Mobile Circuit Core networks through:
Preparation and application of configuration data for both new and existing elements in the network.Creation of records including Databuilds and data scripts.Review Designs, Databuilds data scripts prior to implementation to ensure that input errors are kept to a minimum Working closely with other departments to support optimisation activities and data related incidents.Act as a central point of reference for Databuild / datafill queries.Performing audits of network configuration.Review technical processes & procedures.Production and support of reporting / measurementsMust Have:
Good mobile telecoms Integration, configuration or commissioning background.Good technical knowledge of 3G telecommunication networks.Solid IT (PC, Unix and Networking) and Telecommunication skills.Experience of the Nokia-Siemens Circuit Switching Environment and products (prefebaly Network configuration experience)Shall be able to demonstrate an understanding of end to end configuration including SS7, SIP, BICC, SIGTRAN.Nice to Have:
Experience of the commercial deployment of LTE, which could include design, test and/or deployment.Experience of working with NSN/Samsung core network systems.Experience with NSN CS elements including MSSu L-MGW, HIS700, HLR & SDM (HSS, EIR, MNP).Educated to degree level preferably in a Telecommunications discipline.

Job Title	Senior CS Core Databuild Engineer
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Posted By	Three UK
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Job Type	Permanent
Location	United Kingdom
City or State	Reading - GBM

Compliance Specialist Posted date: Sun, 27th Jul Location: United Kingdom

Compliance Specialist

Posted date: Sun, 27th Jul
Location: United Kingdom

You'll be joining the Risk & Security team in the fastest growing UK mobile operator; a team with a clear vision to deliver a safe experience of our brand for our customers, our people and our shareholder. You will be reporting into the Compliance Manager and will be responsible for working with stakeholders throughout the organisation in evaluating and driving compliance against legal and regulatory obligations through a combination of risk assessment, operational audit reviews, project assurance and other ad hoc project reviews.
This role is key in driving required changes across our organisation, including Manager Service Partners and 3rd Parties, to ensure that we continually meet all legal and regulatory obligations.
We want someone with practical audit or compliance experience, easy to do business with, an approachable and trustworthy individual, capable of creating relationships and rapport at all levels, with a keen eye for detail to ensure that risks and resilient solutions are identified, managed and proven fit for purpose, in an appropriate way for Three.This role will include working to an agreed compliance plan and managing all agreed recommendations throughout our multi-channel business.
The role will involve working closely with a number of internal stakeholders covering all areas of the business to assist them in the identification of compliance gaps and required changes. It may also involve interaction with our Managed Service Partners and external vendors, conducting assurance reviews to confirm they are adhering to our control standards and policies. - Be a team player
- Working to the agreed compliance plan
- Managing the planning, performance and report delivery of agreed assignments right across our business
- Ensuring delivery of the end to end audit/compliance process to professional standards
- Building and maintaining close cross functional working relationships with stakeholders and senior management teams
- Assisting in the development of initiatives and programmes to drive agreed recommendations to enhance and maintain required compliance levels
- Assessing and testing compliance against legal and regulatory requirements
- Working with existing multi-channel teams to enhance existing audit and compliance activities
This role requires travel across the UK and abroad.Must have:
Proven and demonstrable audit and compliance experience in a multi-channel environment Adaptability to differing working practices whilst delivering expected assurances and deliverables. Self-motivated, flexible and be able to work independently Applies common sense to working practices and recommendations Effective communication and listening skillsLegal & Regulatory audit, compliance experience within Telecommunications or Financial ServicesNice to Have:
Professional Audit and/or Compliance certificationsKnowledge of consumer and data protection regulatory practice.An understanding of regulatory practice and a working knowledge of information security compliance

Job Title	Compliance Specialist
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Posted By	Three UK
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Job Type	Permanent
Location	United Kingdom
City or State	Maidenhead

Major Incident Manager

Posted date: Sun, 27th Jul
Location: United Kingdom

Three has decided to take direct control of a number of outsourced operational functions in order to help us realise our brand ambitions faster. The Incident Management team plays a critical role in Three's operational landscape and is undergoing significant change in the coming months.
Incident Management is responsible for the stability and availability of Three's ICT, Infrastructure and Network Technology around the clock. The Incident Manager must demonstrate absolute control of any live incident, articulating progress and key risks to key stakeholders in a confidence inspiring manner. The creation of this new team provides an ideal opportunity for an individual to help influence and shape both the role and team around them.
Three has engaged a number of Managed Service Partners, who work collaboratively with a variety of in-house functions to deliver the exceptional level of service that Three demand. This multi-party environment is both fast paced and challenging and provides an excellent opportunity for those looking to develop their career in Network & IT Operations.
Incident Management plays a critical role within the wider Service Management function providing 24x7 cover alongside the Service Desk and off-shore Front Office ICT and Network operations functions.
The Incident Management Team works on a shift pattern that offers flexibility to the business, while providing team members with valuable access to on-site management, project and technical teams. This allows the team to grow in experience and gain exposure to other areas of the business. An overall flexibility to shift work is a necessity in this role.
The Major Incident Manager will be the escalation point on shift for the business and internal Service Management teams and will be responsible for maintaining the quality of business communications and reporting.
The team of 6 Major Incident Managers reporting to the Incident Management Team Manager is responsible for all Disaster Recovery, Business Continuity, Major Incident, P1 and VIP incidents against agreed SLAs, whilst fully supporting the Incident Management and Service Desk teams where necessary. Provide leadership and direction during Disaster Recovery, Business Continuity, Major Incident, P1 and VIP incidents. Demonstrate absolute command and control, whilst maintaining an overall incident perspective and ensuring the Incident Management processes are followed,
Deliver results and achieve SLA/KPI performance by focusing on effective cross functional team working, Co-ordinate/facilitate the communication process as well as the escalation process during the course of all Disaster Recovery, Business Continuity, Major Incident, P1 and VIP incidents, Proactively monitor incident resolution, analyse and highlight trends and root causes to the Service Desk Manager, Problem Manager and/or relevant support teams, Produce clearly written Post Incident reporting within agreed SLAs, assisting with Problem Management initiated review sessions where possible, Compile and publish weekly/monthly operational incident reports detailing high profile outages, 24/7 SPOC (Single Point Of Contact) for Business and Customer escalations relating to high profile events, Escalation point for internal escalations from Operations Management, and wider Service Management community, Act as the OOHs (Out Of Hours) Change Manager, Champion Three's quality standards and Service Management processes ensuring compliance across all operational teams.Must Have:
Extensive experience in a fast paced Operations environment working within an ITIL framework with a solid understanding of the Incident Management process,
Strong analytical capabilities, highly organised and excellent relationship management skills, Energetic and pro-active with a "can-do" attitude, Experience of ITSM tool sets, preferably BMC Remedy, Proven ability to engage and partner with senior stakeholders across any number of business functions, Rational and calm under pressure.Nice to Have:
ITIL Qualifications, Degree Level Qualification,Experience of ICT / and or Mobile Network Technologies.

Job Title	Major Incident Manager
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Posted By	Three UK
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Job Type	Permanent
Location	United Kingdom
City or State	Reading

IP Engineer Posted date: Sun, 27th Jul Location: United Kingdom

IP Engineer

Posted date: Sun, 27th Jul
Location: United Kingdom

Three is undergoing a period of significant transformation in the provision and management of IT and Network services.
Three's Business Operations function is responsible for ensuring the effective end to end support across IT Infrastructure, IT Applications, Business Intelligence, Core and Radio Network domains.
We are looking for the right person to join our IP Support team to ensure that we consistently maintain a high quality of service availability for our customers.
Reporting directly to the IP and Security Manager, the individual will be required to play an important role in providing technical support as well as contributing to the operational development activities of the team as a whole.
Working within the wider Back Office support team you will be responsible for supporting the IP network infrastructure serving the customer mobile network.You will provide operational control and maintenance of IP equipment supporting key end customer services including, Mobile Broadband, Billing, Provisioning, CRM, Retail, Content Delivery, Mobile Packet Core, Contact Centre and Production / Corporate data networks.To provide out-of-hours on-call support cover as part of the 24x7 on-call rota.Integrate new services and infrastructure to support the evolution of mobile network services in a highly adaptable and cost effective manner.Maintain high levels of service continuity on IP devices for both internal and external customers, with a strong focus on end-to-end serviceTo provide 3rd level technical support for IP equipment from vendors inc. Cisco, Juniper and HuaweiTo troubleshoot logged faults in order to accurately isolate the cause, taking corrective action to minimize the impact of faults when they occurTo liaise with vendors where necessary in order to resolve vendor relates issues and monitor progress through to resolutionSupport the implementation of new equipment, and the ongoing maintenance and configuration of existing systemsSupport project deliveries from engineering, review design documentation, implement solutions, and subsequently deploy configuration changes to the live environmentDocument and refine standard operating proceduresDevelop and refine best practice and standard processes that improve the management of the security infrastructure.Build good working relationships with staff from all areas of the business to consistently achieve the best results.Must Have:
Technical competenciesHands-on experience with Cisco IOS and platforms including Nexus,7600, 6500, 3750Hands-on experience with Juniper JUNOS and platforms such as MX960, M320, EX9214, E4500, EX4200Hands-on experience with Huawei NE40 platformsHands on experience with Cisco ACE and CSM load balancer productsAble to provide in-depth analysis of network traffic using traffic analysis tools such as WiresharkA good understanding of routing protocols, including RIP, OSPF, IS-IS, BGP, MPLSA good understanding of high availability switching and routing environments including HSRPA good understanding of TCP/IP technologies such as DNS, SNMP, HTTP, HTTPsA good understanding of operational best practisesBehavioural competenciesHigh level of self-motivationExcellent communication skillsFlexibility in approach to workWillingness to learn new technologiesOpenness to new ideas and conceptsOrganised approach to fault finding and ability to take responsibilityAcademic backgroundRelevant qualifications such as CCNP, CCIP, JNCISDesirable:
Technical competenciesA good understanding of 3G/4G technologies including RAN and Mobile Packet CoreA good understanding of operational support systems used in fault and performance managementAcademic backgroundEducated to degree level

Job Title	IP Engineer
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Posted By	Three UK
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Job Type	Permanent
Location	United Kingdom
City or State	Reading

Technical Lead Contact Centre Posted date: Sun, 27th Jul Location: United Kingdom

Technical Lead Contact Centre

Posted date: Sun, 27th Jul
Location: United Kingdom

A fantastic opportunity for a Contact Centre Solution Architect to join a dynamic UK Mobile Network Operator. Applicants should have Solution Architecture experience with a track record of delivering Genesys based software solutions.
In the role of Contact Centre Technical Lead you will join the ICT Development team in CIO and be responsible for designing and delivering solutions for Three's Contact Centre applications. You will work with business sponsors, end to end architects and other ICT teams to create collaborative solutions to meet business needs. You will work on multiple projects, within small and large dynamic teams using agile, release management and waterfall delivery models. The Technical Lead is the senior technical role in a team of permanent and 3rd party staff.
Represent the Contact Centre team in customer meetings. Provide Subject Matter Expertise on the Contact Centre Technologies.
Produce High Level Solution Designs, Detailed Designs, Impact Analysis, and Test plans as required. Review design documents produced by other team members. Contribute to project estimation, risks, issues and dependencies. Manage the work of the offshore team, ensuring that project milestones are met and the team delivers to the expected level of quality. Beaccountable for the technical delivery of the design/solution throughout the project life cycle. Manage 3rd Party Vendors when required ensuring their deliveries meet the technical requirements. Assist in the resolution of Operational Issues that cannot be addressed by support teams. Manage various stakeholders including project managers, operational support personnel, vendors & solution architects. Provide technical support, guidance and solutions to help the project.Behaviours:
Communication: Strong verbal and written skills. Clear communication. Able to build good professional relationships with both business and technical colleagues.Teamwork: Ability to work in a team and individual environment.Organisation: Excellent time management and organizational skills. Self-motivated.Innovation: Innovative, flexible and dynamic, with a good business and customer focused approach. Show initiative to lead improvements and drive a better working environment.Commitment: Dedicated to meeting the goals and objectives. Demonstrate all the core company values and behaviours.Customer Focused: Be prepared to work in partnership with customers demonstrating understanding of goals and business drivers. Stick to commitments and be passionate about getting it right.Agility: Able to work collaboratively and meet time bounded timescales. Competencies
Genesys Technology Stack (Essential)Genesys Framework & Management 8.xGenesys Outbound OCS 8.xGenesys Media (SIP Server, MCP 8.x)Genesys Routing (GVP, Composer using SCXML 8.x)Genesys Interaction Workspace 8.xGenesys Reporting (CCPulse+, InfoMart 8.x)SIP/VOIP experience (desirable)Understanding of Business Objects Report Designer (desirable)Must have basic telephony knowledge w.r.t switch integration, CLI/DNIS/SIP/TDM RoutingKnowledge of SpeechStorm IVR application (desirable)Networking technologies (desirable)Legacy Aspect Telephony stack (desirable)Aspect Product FamilyAspect Contact Server 5.1ACD v9.3 CSS IVR v7.2 Datamart eWFM v7.1 Unison Predictive DiallerSome travel to the Three Contact Centre in Glasgow is required.

Job Title	Technical Lead Contact Centre
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Posted By	Three UK
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Job Type	Permanent
Location	United Kingdom
City or State	Maidenhead

Technical Lead Contact Centre Posted by: Three UK Posted date: Sun, 27th Jul Location: United Kingdom

Technical Lead Contact Centre

Posted by: Three UK Posted date: Sun, 27th Jul
Location: United Kingdom

A fantastic opportunity for a Contact Centre Solution Architect to join a dynamic UK Mobile Network Operator. Applicants should have Solution Architecture experience with a track record of delivering Genesys based software solutions.
In the role of Contact Centre Technical Lead you will join the ICT Development team in CIO and be responsible for designing and delivering solutions for Three's Contact Centre applications. You will work with business sponsors, end to end architects and other ICT teams to create collaborative solutions to meet business needs. You will work on multiple projects, within small and large dynamic teams using agile, release management and waterfall delivery models. The Technical Lead is the senior technical role in a team of permanent and 3rd party staff.
Represent the Contact Centre team in customer meetings. Provide Subject Matter Expertise on the Contact Centre Technologies.
Produce High Level Solution Designs, Detailed Designs, Impact Analysis, and Test plans as required. Review design documents produced by other team members. Contribute to project estimation, risks, issues and dependencies. Manage the work of the offshore team, ensuring that project milestones are met and the team delivers to the expected level of quality. Beaccountable for the technical delivery of the design/solution throughout the project life cycle. Manage 3rd Party Vendors when required ensuring their deliveries meet the technical requirements. Assist in the resolution of Operational Issues that cannot be addressed by support teams. Manage various stakeholders including project managers, operational support personnel, vendors & solution architects. Provide technical support, guidance and solutions to help the project.Behaviours:
Communication: Strong verbal and written skills. Clear communication. Able to build good professional relationships with both business and technical colleagues.Teamwork: Ability to work in a team and individual environment.Organisation: Excellent time management and organizational skills. Self-motivated.Innovation: Innovative, flexible and dynamic, with a good business and customer focused approach. Show initiative to lead improvements and drive a better working environment.Commitment: Dedicated to meeting the goals and objectives. Demonstrate all the core company values and behaviours.Customer Focused: Be prepared to work in partnership with customers demonstrating understanding of goals and business drivers. Stick to commitments and be passionate about getting it right.Agility: Able to work collaboratively and meet time bounded timescales. Competencies
Genesys Technology Stack (Essential)Genesys Framework & Management 8.xGenesys Outbound OCS 8.xGenesys Media (SIP Server, MCP 8.x)Genesys Routing (GVP, Composer using SCXML 8.x)Genesys Interaction Workspace 8.xGenesys Reporting (CCPulse+, InfoMart 8.x)SIP/VOIP experience (desirable)Understanding of Business Objects Report Designer (desirable)Must have basic telephony knowledge w.r.t switch integration, CLI/DNIS/SIP/TDM RoutingKnowledge of SpeechStorm IVR application (desirable)Networking technologies (desirable)Legacy Aspect Telephony stack (desirable)Aspect Product FamilyAspect Contact Server 5.1ACD v9.3 CSS IVR v7.2 Datamart eWFM v7.1 Unison Predictive DiallerSome travel to the Three Contact Centre in Glasgow is required.

Job Title	Technical Lead Contact Centre
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Posted By	Three UK
Start Date
Salary
Email Address
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Job Type	Permanent
Location	United Kingdom
City or State	Maidenhead