1st level Operations Job stage 4

Posted by: Ericsson
Posted date: Sun, 17th Aug
Location: Mexico


Ericsson Overview Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
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We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
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Job Summary This Job Role is responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
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Responsibilities & Tasks

• Event Management
• 1st level Incident Management
• Remote Site Access Control
• 1st Level Legal request Execution
• 1st Level Billing Operations
• 1st Level Assurance Support activities
• Review facility service reports, determining accuracy and completion as compared to scope.
• Submit bid to Order desk for payment processing.
• Review invoice, quotes, and billing, determining accuracy and correctness as compared to order.
• Work with financial tools to help develop budgets and budget reports.
• Schedule Preventive Maintenance activities.
• Dispatch and direct vendors to implement well documented MOPs and issues of limited scopes.
• Work on small to medium size projects of limited scope at the direction of higher level engineers.
• Update tickets and follow up with technicians and vendors.
• Plan facilities changes for plant, prepare bid sheets and schedules, maximum use of facilities and equipment, and compliance with laws and regulations, review and estimate costs including equipment, installation, labor, materials, preparation and other related costs, working toward economy of operation.
• May provide technical support to site technicians, and vendor technicians who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical and Building Automation equipment.
• May respond to situations where first-line support has failed to isolate or fix problems with equipment or software.
• Reports design, reliability and maintenance problems or bugs to higher level Facility Engineers.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.
• Uses professional concepts; applies company policies and procedures to resolve a variety of issues.
• Monitor alarms, create tickets, and dispatch vendors to resolve alarms.
• Answer incoming phone calls; manage calls, and/or forwards calls to the appropriate level of support.
• Manage on site vendors and dispatched vendor arrivals and departures.
• Have a working technical knowledge of HVAC, Fire, Generators, AC and DC Power systems.

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Position Qualifications Core Competences:

• Knowledge of Managed Service Telecom Operations Practice
• Presentation & Communication skills
• Knowledge sharing
• Problem Solving & strategic thinking
• Ericsson Knowledge
• Language skills
• Delivering Results & Meeting Customer Expectations
• Analyzing
• Working with People
• Following Instructions & procedures
• Applying Expertise & Technology

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Minimum Qualifications & Experience Requirements:

• Basic knowledge of facilities drawings.
• Basic knowledge of facilities specifications.
• 1+ years of experience with technical facility support.
• Basic knowledge of facility infrastructure maintenance procedures and costs.
• Basic knowledge of diagnostics and solving complex system problems.
• Basic knowledge of project management methodologies.
• 4 + years of experience using general office applications in order to perform work assignments.

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Preferred Qualifications & Experience Requirements:

• Problem solving and trouble shooting skills
• Good communication skills
• Cost awareness
• Social skills and awareness

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Additional Requirments, Physical Demands, Region/Local Specifications:
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Primary country and city: Mexico (MX) || Other/Not Applicable || Mexico City || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log

Job Title	1st level Operations Job stage 4
Post Details
Posted By	Ericsson
Start Date
Salary
Email Address
Category
Job Type	Permanent
Location	Mexico
City or State	Mexico City